EverTrue incident

Scheduled Exports - Some exports appearing in "Creating Export" status/not delivered at expected times

Minor Resolved View vendor source →

EverTrue experienced a minor incident on December 3, 2024 affecting Exports, lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2024, 02:56 PM UTC
Resolved
Dec 06, 2024, 07:51 PM UTC
Duration
3d 4h
Detected by Pingoru
Dec 03, 2024, 02:56 PM UTC

Affected components

Exports

Update timeline

  1. investigating Dec 03, 2024, 02:56 PM UTC

    We are investigating an issue that caused some accounts' scheduled exports to remain in "Creating Export" status with file failing to complete and be delivered at the scheduled time. We apologize for the continued issues and are working to resolve. Please reach out to [email protected] if you have any questions.

  2. monitoring Dec 03, 2024, 08:16 PM UTC

    A fix has been implemented and our team will monitor the results overnight. Please reach out to [email protected] if you have any questions.

  3. resolved Dec 06, 2024, 07:51 PM UTC

    This incident has been resolved. Please reach out to [email protected] if you have any questions.