EverTrue incident
EverTrue Platform - Some Email Notifications not Being Sent
EverTrue experienced a minor incident on January 29, 2025 affecting Email / Push, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2025, 03:55 PM UTC
We are currently investigating an issue that is preventing some EverTrue email notifications from being sent to some recipients. Notification types that may be affected include - import notifications, saved search and list notifications, access link and password reset messages, prospect gift notifications, and tag/mention notifications. We apologize for the inconvenience this may cause, and are working to resolve as quickly as possible. Please note that this issue only affects email notifications, while in-app notifications and push messaging should be functioning as expected. If you have any questions, please reach out to [email protected]
- monitoring Jan 29, 2025, 04:29 PM UTC
We have identified the issue, have pushed a fix and are monitoring the results. All notifications that had not been delivered should begin to be sent shortly. Please reach out to [email protected] if you have any questions.
- resolved Jan 29, 2025, 07:02 PM UTC
This incident has been resolved. If you have any questions, please reach out to [email protected]