EverTrue incident
EverTrue Imports - Files Uploaded via SFTP Not Appearing in EverTrue Importer
EverTrue experienced a minor incident on February 21, 2025 affecting Imports, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 21, 2025, 03:03 PM UTC
We are investigating an issue that is affecting some accounts, where files uploaded via SFTP are not appearing in the EverTrue importer. We apologize for the issue and are working to resolve. Please note, files uploaded to the SFTP server are currently saved to the SFTP Uploads folder, and do not require additional copies uploaded. Please reach out to [email protected] if you have any questions.
- monitoring Feb 21, 2025, 03:39 PM UTC
We have identified the issue, have implemented a fix and are monitoring the importer jobs. Files should start to appear in the EverTrue importer over the next hour, and will be processed in the order they were received. We apologize for any inconvenience this may have caused. If you have any questions, please reach out to [email protected]
- identified Feb 21, 2025, 06:58 PM UTC
We are continuing work on a fix for this issue. We appreciate your patience as our team works to resolve, and apologize for the inconvenience this has caused. If you have any questions, please reach out to [email protected].
- monitoring Feb 21, 2025, 08:23 PM UTC
A fix has been implemented and we are monitoring the results. If you have any questions, please reach out to [email protected]
- resolved Feb 22, 2025, 04:15 PM UTC
This incident has been resolved. If you experience any issues with import files, please reach out to [email protected]