EverTrue experienced a minor incident on March 17, 2025 affecting Application, lasting 18h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2025, 06:00 PM UTC
We are currently investigating an issue that is causing some users to experience problems with platform loading/experiencing general lag. Some users may also receive "Server Errors" while using the platform. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to [email protected].
- identified Mar 17, 2025, 06:51 PM UTC
We have identified the issue and are implementing a fix. Platform functionality should be returning to normal operation. We apologize for the inconvenience, if you have any questions please reach out to [email protected]
- monitoring Mar 18, 2025, 02:02 AM UTC
A fix has been implemented and we are monitoring the results. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL+F5 on PC) and reach out to [email protected] if you continue to experience issues.
- resolved Mar 18, 2025, 12:02 PM UTC
This incident has been resolved. If you experience any issues, please reach out to [email protected]