Ongoing since 07:38 PM UTC, affecting ESET Home.
The portals are now operational again, and service has been restored for customers. We are continuing to investigate the root cause of the issue and are actively working to identify and resolve the underlying problem. At this time, customers should be able to use the portals normally, and no further service impact has been observed. We will provide another update as soon as additional information becomes available.
Affected components
Update timeline
- investigating Nov 13, 2026, 07:38 PM UTC
We are aware of an issue affecting ESET HOME. Customers may be unable to sign in to ESET HOME using either the web portal or the mobile application. We are actively investigating the issue and will provide updates as they become available. Affected regions: EU, US and LATAM - possibly global.
- investigating Nov 13, 2026, 08:30 PM UTC
The portals are now operational again, and service has been restored for customers. We are continuing to investigate the root cause of the issue and are actively working to identify and resolve the underlying problem. At this time, customers should be able to use the portals normally, and no further service impact has been observed. We will provide another update as soon as additional information becomes available.
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