ESET incident
ESET PROTECT | Error Accessing EDR Rules and EDR exclusions
Ongoing since 01:16 PM UTC, affecting Japan.
We are investigating reports of issues accessing EDR Rules and Exclusions in ESET PROTECT for customers in Japan. Customers may see a "Failed to load data" message when opening these pages after navigating from ESET Inspect. This issue does not affect the protection status of managed devices, and we are actively working to identify the cause.
Affected components
Update timeline
- identified Nov 10, 2026, 01:16 PM UTC
We are investigating reports of issues accessing EDR Rules and Exclusions in ESET PROTECT for customers in Japan. Customers may see a "Failed to load data" message when opening these pages after navigating from ESET Inspect. This issue does not affect the protection status of managed devices, and we are actively working to identify the cause.
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