Epicor experienced a major incident on August 20, 2026 affecting Epicor ECM and Epicor ECM - US East and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 20, 2026, 08:58 PM UTC
We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
- identified Aug 20, 2026, 09:55 PM UTC
We have identified the cause of the incident and are implementing a solution. We are closely monitoring the situation to ensure the issue is fully resolved.
- resolved Aug 20, 2026, 09:58 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to raise a ticket in EpicCare if you have any concerns or questions.