Epicor experienced a major incident on July 15, 2026 affecting Workato and Workato and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.
Affected components
WorkatoWorkatoRecipe runtimeWorkbotAPI gatewayEmail notificationsWebhook ingestionOn-premise connectivityWebsiteRecipe job processing
Update timeline
- identified Jul 15, 2026, 11:30 AM UTC
Between July 15, 2026, 11:16 AM UTC and July 20, 2026, 1:37 PM UTC, some recipe jobs that had been paused (waiting) for an extended period failed with an internal error when they resumed and called a recipe function. Affected jobs completed with an internal error instead of running successfully. A fix has been deployed and jobs are now processing normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
- resolved Jul 15, 2026, 11:31 AM UTC
Incident closed.