Epicor experienced a major incident on July 15, 2026 affecting Kinetic - Australia and Kinetic and 1 more component, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 06:00 AM UTC
We are currently investigating an incident affecting printing functionality in Kinetic for Multi-Tenant customers in Australia. Customers may be unable to generate, send, or complete print jobs at this time. Our technical teams are actively investigating and working to restore printing services as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
- investigating Jul 15, 2026, 07:00 AM UTC
We have identified the root cause of the incident affecting printing functionality in Kinetic for Multi-Tenant customers in Australia. Our technical teams are implementing corrective actions to restore printing services. Affected customers may continue to experience failed, delayed, or pending print jobs while remediation is in progress. We will provide the next update within 60 minutes, or sooner if printing functionality is restored.
- investigating Jul 15, 2026, 08:00 AM UTC
We have identified the root cause of the incident affecting printing functionality in Kinetic for Multi-Tenant customers in Australia. Our technical teams are implementing corrective actions to restore printing services. Affected customers may continue to experience failed, delayed, or pending print jobs while remediation is in progress. We will provide the next update within 60 minutes, or sooner if printing functionality is restored.
- investigating Jul 15, 2026, 09:00 AM UTC
We have identified the root cause of the incident affecting printing functionality in Kinetic for Multi-Tenant customers in Australia. Our technical teams are implementing corrective actions to restore printing services. Affected customers may continue to experience failed, delayed, or pending print jobs while remediation is in progress. We will provide the next update within 60 minutes, or sooner if printing functionality is restored.
- resolved Jul 15, 2026, 09:26 AM UTC
The incident affecting printing functionality in Kinetic for Multi-Tenant customers in Australia has been resolved. Printing services have been restored, and our teams have confirmed that print jobs are processing successfully. We apologize for the disruption and appreciate your patience while we worked to restore this functionality. If you continue to experience any printing issues, please raise a ticket through the EpicCare Service Portal.