Epicor incident

Projects converting to Workflow App projects on update

Major Resolved View vendor source →

Epicor experienced a major incident on April 20, 2026 affecting Workato and Workato and 1 more component, lasting 8h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 09:50 AM UTC
Resolved
Apr 20, 2026, 06:27 PM UTC
Duration
8h 36m
Detected by Pingoru
Apr 20, 2026, 09:50 AM UTC

Affected components

WorkatoWorkatoWebsiteWorkatoWebsiteWorkatoWebsiteWorkatoWebsiteWorkato

Update timeline

  1. monitoring Apr 20, 2026, 09:50 AM UTC

    We have identified an issue where updating a project (such as renaming) also converted it into a Workflow App project. Affected customers may also see a "Workflow App project was created" entry in their Activity Logs. A fix has been deployed to prevent this from occurring. We are now working on reverting the affected projects to their original state. No data loss or disruption to existing recipes or jobs has occurred

  2. resolved Apr 20, 2026, 06:27 PM UTC

    After further monitoring, this incident is now considered resolved. Customers may now resume project updates without accidentally creating a Workflow App. We are continuing to revert the affected projects to their original state; this remediation will be completed incrementally over the next few working days. We will post a follow-up update once the revert process is complete. If you continue to experience any issues, please contact Workato Support at support.workato.com.