Epicor incident

API Platform Performance Degradation

Ongoing since 12:26 PM UTC, affecting Workato and API gateway and 1 more.

identified Nov 05, 2026, 01:29 PM UTC

We have identified the root cause of the issue and are actively implementing remediation steps. Further updates will be provided shortly.

Started
Nov 05, 2026, 12:26 PM UTC
Resolved
Ongoing
Duration
● 1h 15m
Detected by Pingoru
Nov 05, 2026, 12:26 PM UTC

Affected components

WorkatoAPI gatewayAPI gatewayWorkato

Update timeline

  1. investigating Nov 05, 2026, 12:26 PM UTC

    We are investigating an issue impacting the API Platform. Customers may encounter intermittent 502 errors when calling API Platform endpoints. We will share additional information as soon as it is available.

  2. identified Nov 05, 2026, 01:24 PM UTC

    We have identified the root cause of the issue and are actively implementing remediation steps. Further updates will be provided shortly.

  3. investigating Nov 05, 2026, 01:26 PM UTC

    We are currently investigating this issue.

  4. identified Nov 05, 2026, 01:29 PM UTC

    We have identified the root cause of the issue and are actively implementing remediation steps. Further updates will be provided shortly.

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