Encircle Outage History

We are currently investigating an issue causing slow performance and loading failures across both our web and mobile platforms. Our team is actively working on a resolution, and we appreciate your patience as we work to restore full functionality.

We have identified an issue that may cause stuck syncs on mobile devices related to Hydro, and may prevent users from generating Hydro Reports on web or mobile. We are working to resolve these issues as quickly as possible and we appreciate your patience and apologize for the inconvenience.

We have identified an issue that may cause pages to load slowly or fail to load on both web and the mobile app. We are working to resolve this issue as quickly as possible, and appreciate your patience.

We've identified an issue that may cause slow syncing or the mobile app to display "stuck" even though the data is syncing slowly. We are working hard to fix this as soon as possible, and appreciate your patience as we work to resolve this.

We have identified an issue that may cause syncing issues for iOS devices running the app version 5.17.1. You can continue to work normally in Encircle, but data may not sync at this time. We are working to resolve this as quickly as possible and apologize for the inconvenience.

We have discovered an issue with adding data to some forms like Scoping documents on the web version of Encircle. We are working to resolve this as quickly as possible. As a temporary workaround, you can generate the document on the mobile app instead, or go into the same line item twice to add it, which should allow you to save the data. We apologize for the inconvenience this has caused.

We have found an issue that may cause reports to take an extended amount of time to generate. Our team is working to resolve this as quickly as possible, and we appreciate your patience while we work on this issue.