Encircle experienced a minor incident on July 30, 2025 affecting Encircle Mobile app, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Encircle Mobile app
Update timeline
- investigating Jul 30, 2025, 03:39 PM UTC
We have identified an issue that may cause syncing issues for iOS devices running the app version 5.17.1. You can continue to work normally in Encircle, but data may not sync at this time. We are working to resolve this as quickly as possible and apologize for the inconvenience.
- monitoring Jul 30, 2025, 06:18 PM UTC
A new app version (5.17.2) that resolves this syncing issue should now be available. Please update Encircle in the App Store. If you are still having syncing issues after this update, please contact Support at [email protected] or 1-888-937-1077
- resolved Jul 30, 2025, 06:27 PM UTC
This incident has been resolved.