EMnify experienced a minor incident on September 13, 2026 affecting Network Connectivity - Europe, lasting 6h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2026, 12:04 PM UTC
We are currently investigating a service degradation affecting connectivity on some UK mobile networks. Our teams are working to identify the cause and assess the impact. We will provide further updates as soon as more information becomes available.
- identified Sep 13, 2026, 02:26 PM UTC
Dear emnify Customers, We have confirmed the issue to have impacted O2 and EE UK. As of writing, our validation tests are now showing positive results and our monitoring graphs indicates traffic recovery. We will keep a close monitoring while we work with our partners in identifying the root cause. Further updates to follow. Kind regards, emnify Support Team
- monitoring Sep 13, 2026, 02:55 PM UTC
We are continuing to closely monitor the recovery. More updates to follow shortly.
- monitoring Sep 13, 2026, 04:14 PM UTC
The issue has since been resolved, and access to O2 and EE UK is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team
- resolved Sep 13, 2026, 06:19 PM UTC
This incident has been resolved.