eMerchantPay incident
Emerchantpay - Genesis Gateway - Temporary SEPA service disruption
Resolved after 22 days 2 hours, on September 1, 2026.
Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team
Update timeline
- investigating Sep 01, 2026, 10:45 AM UTC
Dear partner, Please be advised that a temporary external processing issue was identified at 08:40 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team
- resolved Sep 23, 2026, 01:02 PM UTC
Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team
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