eMerchantPay incident

Emerchantpay - Genesis Gateway - Temporary SEPA service disruption

Notice Resolved View vendor source →

eMerchantPay experienced a notice incident on September 1, 2026, lasting 22d 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 10:45 AM UTC
Resolved
Sep 23, 2026, 01:02 PM UTC
Duration
22d 2h
Detected by Pingoru
Sep 01, 2026, 10:45 AM UTC

Update timeline

  1. investigating Sep 01, 2026, 10:45 AM UTC

    Dear partner, Please be advised that a temporary external processing issue was identified at 08:40 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team

  2. resolved Sep 23, 2026, 01:02 PM UTC

    Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team