Is eMerchantPay down?
Last checked 21m agoNo incidents right now.
eMerchantPay is operational right now. Last checked 21m ago; the most recent incident resolved 5d ago.
Real-time eMerchantPay status, recent outages, and incident history: pulled directly from eMerchantPay's official status page at status.emerchantpay.com every 5 minutes. Pingoru tracks 22 eMerchantPay services and has captured 34 incidents in the last 90 days (99.90% uptime). Get email, Slack, Discord, or webhook alerts the moment eMerchantPay reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)
Timeline · 2 updates
- investigating · Oct 02, 2026, 12:14 AM UTC
We have identified an issue resulting in the partial degradation of the transaction processing performance. Our teams actively worked to resolve the issue. Incident start: 2026-10-01 22:35:48.763 UTC Incident resolved: 2026-10-01 23:26:18.649 UTC
- resolved · Oct 02, 2026, 10:56 AM UTC
We confirm that the issue resulting in the partial degradation of the transaction processing performance is now resolved.
Latest: We confirm that the issue resulting in the partial degradation of the transaction processing performance is now resolved.
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- Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)
Timeline · 2 updates
- investigating · Sep 23, 2026, 09:21 AM UTC
Dear partner, Please be advised that a temporary external processing issue was identified at Sep 23 2026 04:51 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team
- resolved · Sep 23, 2026, 01:01 PM UTC
Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team
Latest: Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchant…
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Timeline · 2 updates
- investigating · Sep 01, 2026, 10:45 AM UTC
Dear partner, Please be advised that a temporary external processing issue was identified at 08:40 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team
- resolved · Sep 23, 2026, 01:02 PM UTC
Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team
Latest: Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchant…
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- Genesis - API (PRODUCTION)
Timeline · 2 updates
- investigating · Aug 27, 2026, 01:57 AM UTC
Dear partner, Please be advised that a temporary external network issue was identified around 00:23 UTC with one of our card processors. Our detailed analysis has shown abnormal behaviour of one of our external providers, which was affecting partially the payment processing. Please accept our apologies for any inconvenience caused. Kind regards, Emerchantpay Tech Support team
- resolved · Aug 27, 2026, 01:58 AM UTC
Dear customer, We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved. After thorough investigation, we identified that the slow response times were caused by intermittent timeouts from our external card processor. We are actively following up with them to receive the root cause for the slow response times. All affected services are now fully operational. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]. Kind Regards, Emerchantpay Tech Support team
Latest: Dear customer, We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved. After thorough investigation, we identi…
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Incident record
Since April 2026 · Statuspage by Atlassian · 22 components checked every 5 minutesThe longest incident in the last year, Emerchantpay - Genesis Gateway - Temporary SEPA service disruption on September 1, 2026, ran for 22 days. 62 maintenance windows announced in the same period.
Most affected components, last 12 months
- Genesis - API (PRODUCTION)4
- Genesis - web payment form (PRODUCTION)3
Latest incidents
- Partial Service degradation – Resolved
We have identified an issue resulting in the partial degradation of the transaction processing performance. Our teams actively worked to resolve the issue.…
- Emerchantpay - Genesis Gateway - Temporary SEPA service disruption
Dear partner, Please be advised that a temporary external processing issue was identified at Sep 23 2026 04:51 UTC. Our detailed analysis has shown abnormal…
- Emerchantpay - Genesis Gateway - Temporary SEPA service disruption
Dear partner, Please be advised that a temporary external processing issue was identified at 08:40 UTC. Our detailed analysis has shown abnormal behaviour of…
- Started Oct 02, 2026, 12:14 AM UTC · Resolved Oct 02, 2026, 10:56 AM UTC · 10h 41m
- Started Sep 23, 2026, 09:21 AM UTC · Resolved Sep 23, 2026, 01:01 PM UTC · 3h 40m
- Started Sep 01, 2026, 10:45 AM UTC · Resolved Sep 23, 2026, 01:02 PM UTC · 22d 2h
- Started Aug 27, 2026, 01:57 AM UTC · Resolved Aug 27, 2026, 01:58 AM UTC · 1m