Is eMerchantPay down?

Last checked 4m ago
Current status
eMerchantPay is up

No incidents right now.

Official status page: https://status.emerchantpay.com · Polled every 5 minutes · 22 components tracked

eMerchantPay is operational right now. Last checked 4m ago; the most recent incident resolved 2d ago.

Real-time eMerchantPay status, recent outages, and incident history — pulled directly from eMerchantPay's official status page at https://status.emerchantpay.com every 5 minutes. Pingoru tracks 22 eMerchantPay services and has captured 31 incidents in the last 90 days (99.85% uptime). Get email, Slack, Discord, or webhook alerts the moment eMerchantPay reports a new incident — free for 5 monitors, no credit card.

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eMerchantPay uptime 99.85% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 11d 19h
    Started Sep 01, 2026, 10:45 AM UTC
    Timeline · 1 update
    • investigating · Sep 01, 2026, 10:45 AM UTC

      Dear partner, Please be advised that a temporary external processing issue was identified at 08:40 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team

    Latest: Dear partner, Please be advised that a temporary external processing issue was identified at 08:40 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, …

Recent outages & incidents

Past 90 days
  1. Resolved 1m
    Started Aug 27, 2026, 01:57 AM UTC · Resolved Aug 27, 2026, 01:58 AM UTC
    Genesis - API (PRODUCTION)
    Timeline · 2 updates
    • investigating · Aug 27, 2026, 01:57 AM UTC

      Dear partner, Please be advised that a temporary external network issue was identified around 00:23 UTC with one of our card processors. Our detailed analysis has shown abnormal behaviour of one of our external providers, which was affecting partially the payment processing. Please accept our apologies for any inconvenience caused. Kind regards, Emerchantpay Tech Support team

    • resolved · Aug 27, 2026, 01:58 AM UTC

      Dear customer, We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved. After thorough investigation, we identified that the slow response times were caused by intermittent timeouts from our external card processor. We are actively following up with them to receive the root cause for the slow response times. All affected services are now fully operational. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]. Kind Regards, Emerchantpay Tech Support team

    Latest: Dear customer, We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved. After thorough investigation, we identi…

  2. Resolved 1h 5m
    Started Jul 15, 2026, 08:28 AM UTC · Resolved Jul 15, 2026, 09:33 AM UTC
    Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)
    Timeline · 3 updates
    • investigating · Jul 15, 2026, 08:28 AM UTC

      Dear customer, Note we have identified an issue related to 3DS authentications with Mastercard resulting into an unknown reason related to Mastercard card brand only. As a result, there is increased refusal rate for Mastercard transactions that require 3DS authentication. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]

    • identified · Jul 15, 2026, 08:30 AM UTC

      Mastercard has acknowledged an ongoing issue on their end affecting 3D Secure authentications, first identified at 08:59 CEST. An increased refusal rate for Mastercard transactions that require 3D Secure authentication may still be experience. Mastercard is working to resolve the issue.

    • resolved · Jul 15, 2026, 09:33 AM UTC

      We can confirm that as of 08:09 UTC, the issue that was affecting Mastercard 3DS authentications has been resolved. All affected services are now fully operational. If you experience any problems during payment processing, please don't hesitate to contact our Tech Support team. We'll continue to monitor our systems closely and keep you informed as needed.

    Latest: We can confirm that as of 08:09 UTC, the issue that was affecting Mastercard 3DS authentications has been resolved. All affected services are now fully operational. If you experien…

See the full eMerchantPay outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 3 incidents View full outage history →