eMerchantPay incident
Emerchantpay - Genesis Gateway - Temporary service disruption
Resolved after 1 minute, affecting Genesis - API (PRODUCTION), on August 27, 2026.
Dear customer, We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved. After thorough investigation, we identified that the slow response times were caused by intermittent timeouts from our external card processor. We are actively following up with them to receive the root cause for the slow response times. All affected services are now fully operational. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]. Kind Regards, Emerchantpay Tech Support team
Affected components
Update timeline
- investigating Aug 27, 2026, 01:57 AM UTC
Dear partner, Please be advised that a temporary external network issue was identified around 00:23 UTC with one of our card processors. Our detailed analysis has shown abnormal behaviour of one of our external providers, which was affecting partially the payment processing. Please accept our apologies for any inconvenience caused. Kind regards, Emerchantpay Tech Support team
- resolved Aug 27, 2026, 01:58 AM UTC
Dear customer, We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved. After thorough investigation, we identified that the slow response times were caused by intermittent timeouts from our external card processor. We are actively following up with them to receive the root cause for the slow response times. All affected services are now fully operational. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]. Kind Regards, Emerchantpay Tech Support team
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