eMerchantPay experienced a notice incident on October 2, 2026 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 10h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)
Update timeline
- investigating Oct 02, 2026, 12:14 AM UTC
We have identified an issue resulting in the partial degradation of the transaction processing performance. Our teams actively worked to resolve the issue. Incident start: 2026-10-01 22:35:48.763 UTC Incident resolved: 2026-10-01 23:26:18.649 UTC
- resolved Oct 02, 2026, 10:56 AM UTC
We confirm that the issue resulting in the partial degradation of the transaction processing performance is now resolved.