eMerchantPay incident
Emerchantpay - Genesis Gateway - Temporary SEPA service disruption
Resolved after 3 hours 40 minutes, affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), on September 23, 2026.
Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team
Affected components
Update timeline
- investigating Sep 23, 2026, 09:21 AM UTC
Dear partner, Please be advised that a temporary external processing issue was identified at Sep 23 2026 04:51 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team
- resolved Sep 23, 2026, 01:01 PM UTC
Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team
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