eMerchantPay incident

Temporary issues in 3DS authentications with Mastercard only

eMerchantPay experienced a major incident on July 15, 2026 affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started: Jul 15, 2026, 08:28 AM UTC
Resolved: Jul 15, 2026, 09:33 AM UTC
Duration: 1h 5m
Detected by Pingoru: Jul 15, 2026, 08:28 AM UTC

Affected components

Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Update timeline

investigating Jul 15, 2026, 08:28 AM UTC

Dear customer, Note we have identified an issue related to 3DS authentications with Mastercard resulting into an unknown reason related to Mastercard card brand only. As a result, there is increased refusal rate for Mastercard transactions that require 3DS authentication. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]
identified Jul 15, 2026, 08:30 AM UTC

Mastercard has acknowledged an ongoing issue on their end affecting 3D Secure authentications, first identified at 08:59 CEST. An increased refusal rate for Mastercard transactions that require 3D Secure authentication may still be experience. Mastercard is working to resolve the issue.
resolved Jul 15, 2026, 09:33 AM UTC

We can confirm that as of 08:09 UTC, the issue that was affecting Mastercard 3DS authentications has been resolved. All affected services are now fully operational. If you experience any problems during payment processing, please don't hesitate to contact our Tech Support team. We'll continue to monitor our systems closely and keep you informed as needed.