eMerchantPay incident
eMerchantPay - Genesis - Operating on a single Data Center - 16/10/2018
Resolved after 4 hours 39 minutes, affecting Genesis - admin console (PRODUCTION) and Genesis - merchant console (PRODUCTION) and 1 more, on October 16, 2018.
Dear partner, Following our previous notification, we have now fully restored our Amsterdam data center. We are now processing with full throttle in both, and no transactions or customers have been impacted whilst operating on a single data center. As always, if you have any questions, please feel free to contact us at [email protected]. Best Regards, emerchantpay Tech Support Team
Affected components
Update timeline
- investigating Oct 16, 2018, 10:23 AM UTC
Dear partner, Please be advised that we are currently operating on a single Data Center, Berlin, due to a router issue in the other Data Center in Amsterdam. Interruptions and failing transactions are not expected but in case you experience any issues please feel free to contact us at [email protected].
- resolved Oct 16, 2018, 03:03 PM UTC
Dear partner, Following our previous notification, we have now fully restored our Amsterdam data center. We are now processing with full throttle in both, and no transactions or customers have been impacted whilst operating on a single data center. As always, if you have any questions, please feel free to contact us at [email protected]. Best Regards, emerchantpay Tech Support Team
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