eMerchantPay incident
emerchantpay - Genesis - External Provider Major Outage - 07-06-2019
Resolved after 1 hour 19 minutes, affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), on July 6, 2019.
Dear Valued Partner, The external provider has released a fix for the major impact. We are monitoring all transactions. Thank you for your patience on the matter. Kind Regards, Tech-Support Team
Affected components
Update timeline
- investigating Jul 06, 2019, 06:24 AM UTC
Dear Valued Partner, Please be informed that we are currently experiencing issues with one of our external providers and no transactions are being approved with the E-ComProcessing acquirer. We are currently investigating with them and will update the status page immediately once we have more information on the matter. For more information, please contact us at [email protected] Thank you for your patience on the matter. Kind Regards, Tech-Support Team
- monitoring Jul 06, 2019, 06:32 AM UTC
Dear Valued Partner, The external provider has released a fix for the major impact. We are monitoring all transactions. Thank you for your patience on the matter. Kind Regards, Tech-Support Team
- resolved Jul 06, 2019, 07:44 AM UTC
This incident has been resolved.
Your product runs on more than eMerchantPay
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services