Resolved after 31 minutes, affecting Genesis - admin console (PRODUCTION) and Genesis - merchant console (PRODUCTION) and 1 more, on June 5, 2020.
Dear Partner, We have been notified that the E-ComProcessing acquirer successfully identified and resolved the issue. There was no financial impact for your customers and you can try re-submitting the transactions. Please accept our apologies for the caused inconvenience. Kind regards, emerchantpay Tech Support
Affected components
Update timeline
- investigating Jun 05, 2020, 10:09 AM UTC
Dear Partner, Please kindly note that we are experiencing an outage with our gateway, which root cause is currently being investigated. We will keep you updated on an ongoing basis, and inform you once the issue is resolved. If you need further assistance or information, do not hesitate to contact us at [email protected]. Kind Regards, emerchantpay Tech Support
- identified Jun 05, 2020, 10:25 AM UTC
Dear Partner, We have identified that the issue is coming from the E-ComProcessing acquirer. We have already contacted them and they are working on a resolution. Once we receive an update, we will let you know. Kind regards, emerchantpay Tech Support
- resolved Jun 05, 2020, 10:41 AM UTC
Dear Partner, We have been notified that the E-ComProcessing acquirer successfully identified and resolved the issue. There was no financial impact for your customers and you can try re-submitting the transactions. Please accept our apologies for the caused inconvenience. Kind regards, emerchantpay Tech Support
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