eMerchantPay incident
emerchantpay - Minor issue with e-comprocessing acquirer 23/09/2020
Resolved after 34 minutes, affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), on September 23, 2020.
Dear Partner, Please be advised that e-comprocessing have confirmed the issue we experienced with them has been fully resolved. In case you still experience any issues please contact us at [email protected]. Please accept our sincere apologies for any inconvenience caused. Kind Regards emerchantpay Technical Support Team
Affected components
Update timeline
- investigating Sep 23, 2020, 02:47 PM UTC
Dear Partner, Our monitoring has detected a minor, intermittent issue with the e-comprocessing acquirer that has passed. We are actively monitoring and keep you updated in case of any further issues, despite none expected. Please accept our sincere apologies for any inconvenience caused. Kind regards emerchantpay Technical Support Team
- resolved Sep 23, 2020, 03:22 PM UTC
Dear Partner, Please be advised that e-comprocessing have confirmed the issue we experienced with them has been fully resolved. In case you still experience any issues please contact us at [email protected]. Please accept our sincere apologies for any inconvenience caused. Kind Regards emerchantpay Technical Support Team
Your product runs on more than eMerchantPay
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services