eMerchantPay incident
Temporary service disruption with MasterCard 3DSv1
Resolved after 2 hours 1 minute, affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), on February 5, 2021.
Dear partner, Please be advised that the temporary issues with the Mastercard 3DSv1 authentication process are now fully resolved by MasterCard. We have confirmed the impact timeframe starting on 05 February 00:30 CT (06:30 UTC) and ending at 04:00 CT (10:00 UTC). During this period, intermittent authentication failures for MasterCard 3DSv1 only might have been experienced. Please accept our sincere apologies for the inconvenience. Kind Regards Technical Support Team
Affected components
Update timeline
- identified Feb 05, 2021, 09:01 AM UTC
Dear partner, Please be advised that we have identified temporary issues with Mastercard 3DSv1 authentication process. This is confirmed to be 100% MasterCard related, and not caused by our MPI provider. This issue causes 3DSv1 transactions to fail with the error "3-D Secure Error response with code '99' and error message 'Permanent system failure'. We have already escalated to the responsible MPI provider team and Mastercard, and MasterCard are working on a resolution of the issue. Please accept our sincere apologies for the inconvenience. Kind Regards Technical Support Team
- identified Feb 05, 2021, 09:35 AM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 05, 2021, 11:02 AM UTC
Dear partner, Please be advised that the temporary issues with the Mastercard 3DSv1 authentication process are now fully resolved by MasterCard. We have confirmed the impact timeframe starting on 05 February 00:30 CT (06:30 UTC) and ending at 04:00 CT (10:00 UTC). During this period, intermittent authentication failures for MasterCard 3DSv1 only might have been experienced. Please accept our sincere apologies for the inconvenience. Kind Regards Technical Support Team
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