Resolved after 52 minutes, affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), on May 5, 2021.
Dear Partner, Please be advised that the ECP acquirer has managed to restore their service and now they confirmed to be up and running. The root cause analysis and investigation continue on their end. We will provide you with timely updates as soon as more information becomes available. Thank you for your understanding and please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team
Affected components
Update timeline
- investigating May 05, 2021, 05:30 PM UTC
Dear Partner, Please be advised that the ECP acquirer is currently experiencing an incident that is affecting the transaction processing. We will provide you with timely updates as soon as more information becomes available. Thank you for your understanding and please accept our apologies for any inconvenience caused to you and your clients. Kind regards, emerchantpay Technical Support Team
- monitoring May 05, 2021, 06:20 PM UTC
Dear Partner, Please be advised that the ECP acquirer has managed to restore their service and now they confirmed to be up and running. The root cause analysis and investigation continue on their end. We will provide you with timely updates as soon as more information becomes available. Thank you for your understanding and please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team
- resolved May 05, 2021, 06:23 PM UTC
This incident has been resolved.
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