Resolved after 17 hours 38 minutes, affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), on November 9, 2021.
Dear Valued Partner, The temporary processing disruption on November 09, 2021 from 21:56 UTC to 23:00 UTC partially affecting MasterCard authorizations, has already been resolved by MasterCard. Everything seems stable now, but we are still expecting the final analysis of the root cause from our provider. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please, accept our apologies for any inconvenience caused! Kind regards, Technical Support Team
Affected components
Update timeline
- identified Nov 09, 2021, 11:05 PM UTC
Please be advised that we have identified temporary issues with Mastercard transaction processing. This is confirmed to be 100% MasterCard related, and not caused by our gateway. This issue causes Mastercard transactions to fail with errors 07-Honour with ID and 08-Time-Out. We were advised by our provider that MasterCard are performing maintenance at the moment and are working to resolve the issue as soon as possible. Kind regards, Technical Support Team
- resolved Nov 10, 2021, 04:44 PM UTC
Dear Valued Partner, The temporary processing disruption on November 09, 2021 from 21:56 UTC to 23:00 UTC partially affecting MasterCard authorizations, has already been resolved by MasterCard. Everything seems stable now, but we are still expecting the final analysis of the root cause from our provider. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please, accept our apologies for any inconvenience caused! Kind regards, Technical Support Team
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