eMerchantPay incident
emerchantpay - Temporary issues in transaction processing 03/01/2023
Resolved after 5 hours 17 minutes, affecting Genesis - admin console (PRODUCTION) and Genesis - merchant console (PRODUCTION) and 1 more, on January 4, 2023.
Dear Partner, Please be advised that we have experienced temporary network disruption in one of our data centers partially affecting our transaction processing. The issue has been resolved and the services were fully restored and operational. Incident Start Date: Jan 3rd 2023 23:51 UTC Incident End Date: Jan 4th 2023 03:03 UTC If you still observed any negative impact on transaction processing, please contact us through our email address [email protected]. Please accept our apologies for any inconvenience caused. Kind regards,
Affected components
Update timeline
- resolved Jan 04, 2023, 09:45 PM UTC
Dear Partner, Please be advised that we have experienced temporary network disruption in one of our data centers partially affecting our transaction processing. The issue has been resolved and the services were fully restored and operational. Incident Start Date: Jan 3rd 2023 23:51 UTC Incident End Date: Jan 4th 2023 03:03 UTC If you still observed any negative impact on transaction processing, please contact us through our email address [email protected]. Please accept our apologies for any inconvenience caused. Kind regards,
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