eMerchantPay incident
Temporary issue with transaction processing with an acquirer 03/08/2023
Resolved after 3 hours 46 minutes, affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), on August 3, 2023.
We are still investigating the issue
Affected components
Update timeline
- investigating Aug 03, 2023, 02:59 PM UTC
Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problem and escalated the connection issues to the external provider. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team
- investigating Aug 03, 2023, 04:59 PM UTC
We are still investigating the issue
- resolved Aug 03, 2023, 06:45 PM UTC
This incident has been resolved.
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