eMerchantPay incident
Temporary issue with transaction processing 15/12/2023
Resolved after 5 hours 10 minutes, affecting Genesis - admin console (PRODUCTION) and Genesis - merchant console (PRODUCTION) and 1 more, on December 15, 2023.
Dear Partner, Please be advised that we're experiencing an issue affecting the processing of a significant portion of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address: [email protected] Thank you for your patience and understanding on this matter. Kind regards, eMerchantpay Technical Support Team
Affected components
Update timeline
- investigating Dec 15, 2023, 03:44 AM UTC
Dear Partner, Please be advised that we're experiencing an issue affecting the processing of a significant portion of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address: [email protected] Thank you for your patience and understanding on this matter. Kind regards, eMerchantpay Technical Support Team
- resolved Dec 15, 2023, 08:55 AM UTC
This incident has been resolved.
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