CRM Advance, CRM Advise, CRM Recruit, BDM, Evisions, Axiom and ISE Service Interruption

Update timeline

1. investigating Jul 19, 2024, 06:04 AM UTC

   Ellucian CRM Recruit, CRM Advise, CRM Advance, BDM, Evisions, Axiom, ISE are currently experiencing a service interruption. The issue is related to the global outage with a recent update to the CrowdStrike agent within the Windows operating system. Will keep you updated.

2. investigating Jul 19, 2024, 06:20 AM UTC

   We are continuing to investigate this issue.

3. identified Jul 19, 2024, 06:33 AM UTC

   The issue has been identified and a fix is being implemented.

4. identified Jul 19, 2024, 08:02 AM UTC

   Ellucian engineers are working with AWS on remediation and will provide further updates.

5. identified Jul 19, 2024, 09:43 AM UTC

   We are continuing to work with AWS & Crowdstrike to implement a fix.

6. identified Jul 19, 2024, 10:29 AM UTC

   We are continuing to work with AWS & Crowdstrike to implement a fix.

7. identified Jul 19, 2024, 11:07 AM UTC

   Ellucian engineers have restored services to some impacted customers and are continuing to work on restoring all services.

8. identified Jul 19, 2024, 12:02 PM UTC

   Ellucian engineers have restored services to some impacted customers and are continuing to work on restoring all services.

9. identified Jul 19, 2024, 01:15 PM UTC

   Ellucian engineers continue to make progress on restoring services.

10. identified Jul 19, 2024, 02:20 PM UTC

    Ellucian engineers continue to make progress on restoring services.

11. identified Jul 19, 2024, 03:15 PM UTC

    Many customer environments have been restored, Ellucian engineers continue to work on restoring services for all customers.

12. identified Jul 19, 2024, 04:25 PM UTC

    We are continuing to make progress. Some major services are now fully restored. We will keep posting updates as we have them.

13. identified Jul 19, 2024, 05:28 PM UTC

    We are continuing to make progress. Some major services are now fully restored. We will keep posting updates as we have them.

14. identified Jul 19, 2024, 06:30 PM UTC

    We are making steady progress to restore all environments, some major services are now fully restored. We will continue to provide regular updates on progress.

15. identified Jul 19, 2024, 07:40 PM UTC

    Ellucian engineers have successfully restored some systems and services. Thank you for your patience as we continue working toward 100% restoration.

16. identified Jul 19, 2024, 08:42 PM UTC

    We have restored a majority of the services and we will continue to provide updates until we are 100% restored.

17. identified Jul 19, 2024, 09:41 PM UTC

    Production Services are close to 100% restored. Once completed we will continue to monitor closely and provide updates as necessary.

18. resolved Jul 19, 2024, 10:32 PM UTC

    Ellucian Engineers have restored Production Services to mitigate the CloudStrike issue and will continue to monitor closely. Thank you for your patience throughout this process.