Resolved after 9 hours 12 minutes, affecting User Interface and Submission API and 1 more, on October 29, 2025.
The service disruption affecting 3E, Workspace and EBH platforms has been resolved. All services have returned to normal operation. We will continue to monitor system performance
Affected components
Update timeline
- investigating Oct 29, 2025, 04:36 PM UTC
We are seeing recovery across multiple 3E and EBH components, and services are gradually coming back online. Some customers may still experience intermittent access or degraded performance as systems continue to stabilize. This incident remains linked to a broader Microsoft Azure issue, and our teams are actively monitoring system health while working closely with Microsoft to ensure full restoration. Further updates will be provided as recovery progresses.
- investigating Oct 29, 2025, 08:38 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 29, 2025, 08:38 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 29, 2025, 09:48 PM UTC
Microsoft has confirmed that today’s service disruptions were caused by an Azure Front Door configuration issue. Recovery actions are in progress, and services across 3E and EBH are gradually being restored. Customers may still experience intermittent access or degraded performance as Microsoft completes recovery and re-routes traffic through healthy nodes. We are closely monitoring the situation and will provide updates as Microsoft releases further information.
- resolved Oct 30, 2025, 01:48 AM UTC
The service disruption affecting 3E, Workspace and EBH platforms has been resolved. All services have returned to normal operation. We will continue to monitor system performance
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