Is Elite eBillingHub down?

We are currently investigating reports of slowness impacting EBH validation processing, this might impact 3E integration as well. Our teams are actively working to identify the root cause and will provide updates as more information becomes available.

We are continuing to investigate this issue.

We are currently experiencing performance degradation impacting the 3E to EBH validation integration. Our teams have identified that an application service component became temporarily unavailable and is in the process of recovering. We are actively monitoring the recovery and will provide further updates shortly.

We are continuing to investigate the performance degradation impacting the 3E to EBH validation integration. Our teams are actively working to restore normal performance as quickly as possible.

We are currently experiencing performance degradation impacting the 3E to EBH validation integration. This is related to an ongoing issue affecting our cloud service provider in the region, where mitigation efforts are in progress. Some customers may begin to see gradual improvements; however, full recovery has not yet been confirmed. We are closely monitoring the situation and will provide further updates as more information becomes available.

Our cloud service provider has identified the issue and is actively implementing mitigation actions. Some customers may begin to see improvements as recovery progresses; however, full resolution is still in progress. We will continue to monitor closely and provide further updates as more information becomes available.

Mitigation efforts are ongoing, and we are seeing improvements in some areas. At the same time, we are monitoring for potential fluctuations in performance as recovery continues. Our teams remain actively engaged and we will provide further updates as more information becomes available.

The performance degradation impacting the 3E to EBH validation integration has been resolved. Service has returned to normal levels.

We are currently experiencing a service degradation impacting system performance, including slower response times and intermittent delays. Our engineering teams are actively investigating the issue and working to restore full service as quickly as possible. We will provide updates as more information becomes available.

Update: Investigation in Progress We are still actively investigating the issue and working to determine the root cause. Our engineering teams remain engaged and focused on resolving the problem as quickly as possible. We will continue to keep you informed as we make progress.

Update: Investigation Progressing We remain actively engaged in investigating the issue and have made progress in identifying potential contributing factors. Work is ongoing to confirm the root cause and implement a resolution. We appreciate your continued patience and will provide further updates shortly.

Update – Investigation Continues We are continuing to investigate the issue and have engaged the appropriate engineering teams to support ongoing analysis. System performance is being closely monitored while we work toward identifying the root cause. We will provide the next update as soon as more information becomes available.

Update – Active Investigation We are actively investigating the issue and continuing to analyze system behavior to determine the root cause. Our teams remain engaged and are prioritizing resolution. We will share further updates as new information becomes available.

Our teams remain actively engaged in investigating the issue. We are continuing to review system logs and performance metrics to isolate the cause. We will provide another update as soon as we have additional information to share.

Update – Issue Identified We have identified the source of the issue and continue to actively work through the next steps. System performance remains under close monitoring while our teams progress toward resolution. We will provide further updates as progress continues.

Update – Fix Implemented, Monitoring A fix has been successfully implemented, and system performance has returned to expected levels. We are continuing to closely monitor the environment to ensure stability. We will provide a final update once monitoring is complete.

Service Restored The issue has been fully resolved, and system performance has returned to normal levels. We will continue to monitor the environment as part of standard operations. Thank you for your patience.

Yesterday, at 16:41 UTC, we experienced degraded performance impacting invoice validation, search, and page load times. The issue was caused by long-running database processes driving high CPU usage. The issue was resolved at 18:07 UTC, and system performance was returned to normal on the same day. We will continue to monitor and investigate the root cause and action to avoid the issue from happening.