Elite eBillingHub Outage History

Elite eBillingHub is up right now

Elite eBillingHub had 5 outages in the last 2 years totaling 41h 16m of downtime — averaging 0.2 incidents per month.

There were 5 Elite eBillingHub outages since October 29, 2025 totaling 41h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://ebillinghub.status.elite.com

Minor April 24, 2026

Slowness Impacting EBH Validation Processing

Detected by Pingoru
Apr 24, 2026, 05:00 PM UTC
Resolved
Apr 24, 2026, 09:53 PM UTC
Duration
4h 52m
Affected: Validation API
Timeline · 8 updates
  1. investigating Apr 24, 2026, 05:00 PM UTC

    We are currently investigating reports of slowness impacting EBH validation processing, this might impact 3E integration as well. Our teams are actively working to identify the root cause and will provide updates as more information becomes available.

  2. investigating Apr 24, 2026, 05:01 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 24, 2026, 05:15 PM UTC

    We are currently experiencing performance degradation impacting the 3E to EBH validation integration. Our teams have identified that an application service component became temporarily unavailable and is in the process of recovering. We are actively monitoring the recovery and will provide further updates shortly.

  4. investigating Apr 24, 2026, 06:22 PM UTC

    We are continuing to investigate the performance degradation impacting the 3E to EBH validation integration. Our teams are actively working to restore normal performance as quickly as possible.

  5. identified Apr 24, 2026, 06:56 PM UTC

    We are currently experiencing performance degradation impacting the 3E to EBH validation integration. This is related to an ongoing issue affecting our cloud service provider in the region, where mitigation efforts are in progress. Some customers may begin to see gradual improvements; however, full recovery has not yet been confirmed. We are closely monitoring the situation and will provide further updates as more information becomes available.

  6. monitoring Apr 24, 2026, 08:11 PM UTC

    Our cloud service provider has identified the issue and is actively implementing mitigation actions. Some customers may begin to see improvements as recovery progresses; however, full resolution is still in progress. We will continue to monitor closely and provide further updates as more information becomes available.

  7. monitoring Apr 24, 2026, 08:52 PM UTC

    Mitigation efforts are ongoing, and we are seeing improvements in some areas. At the same time, we are monitoring for potential fluctuations in performance as recovery continues. Our teams remain actively engaged and we will provide further updates as more information becomes available.

  8. resolved Apr 24, 2026, 09:53 PM UTC

    The performance degradation impacting the 3E to EBH validation integration has been resolved. Service has returned to normal levels.

Read the full incident report →

Notice March 18, 2026

EBH Intermittent Slowness

Detected by Pingoru
Mar 18, 2026, 11:27 PM UTC
Resolved
Mar 18, 2026, 11:27 PM UTC
Duration
—
Affected: Submission APIValidation APIClient API
Timeline · 1 update
  1. resolved Mar 18, 2026, 11:27 PM UTC

    Yesterday, at 16:41 UTC, we experienced degraded performance impacting invoice validation, search, and page load times. The issue was caused by long-running database processes driving high CPU usage. The issue was resolved at 18:07 UTC, and system performance was returned to normal on the same day. We will continue to monitor and investigate the root cause and action to avoid the issue from happening.

Read the full incident report →

Minor February 2, 2026

Intermittent Slowness – 3E and EBH

Detected by Pingoru
Feb 02, 2026, 07:18 PM UTC
Resolved
Feb 02, 2026, 08:28 PM UTC
Duration
1h 10m
Affected: Validation API
Timeline · 2 updates
  1. identified Feb 02, 2026, 07:18 PM UTC

    We’re aware of an issue causing intermittent slowness for some users. Impact may include slower response times, timeouts, or delayed processing in the application. Our teams are actively investigating and working to restore normal performance.

  2. resolved Feb 02, 2026, 08:28 PM UTC

    Message for status page: The intermittent slowness has been resolved, and service performance has returned to normal levels. We will continue to monitor the environment to ensure stability. Thank you for your patience.

Read the full incident report →

Critical October 29, 2025

EBH - Major outage/degraded performance

Detected by Pingoru
Oct 29, 2025, 04:36 PM UTC
Resolved
Oct 30, 2025, 01:48 AM UTC
Duration
9h 12m
Affected: User InterfaceSubmission APILegal TrackerValidation APITymetrix 360Status APILexisNexis CounselLinkAttachment APIMitratech CollaboratiClient APIPassport (Wolters Kluwer ELM) (DataCert)Vendor APILegal-X (Allegient Systems)Invoice Email APIOnit BillingpointInvoice Viewer APIBottomline TechnologiesSimpleLegal - CounselGodoeLEGAL AscentLitigation AdvisorBridgeway Corridor (Mitratech)Acuity Management Solutions (TrialNet)BrightflagLegalbill (Quovant)CSC Matter ManagementMilliman Datalytics-DefenseLawTrac
Timeline · 5 updates
  1. investigating Oct 29, 2025, 04:36 PM UTC

    We are seeing recovery across multiple 3E and EBH components, and services are gradually coming back online. Some customers may still experience intermittent access or degraded performance as systems continue to stabilize. This incident remains linked to a broader Microsoft Azure issue, and our teams are actively monitoring system health while working closely with Microsoft to ensure full restoration. Further updates will be provided as recovery progresses.

  2. investigating Oct 29, 2025, 08:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 29, 2025, 08:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 29, 2025, 09:48 PM UTC

    Microsoft has confirmed that today’s service disruptions were caused by an Azure Front Door configuration issue. Recovery actions are in progress, and services across 3E and EBH are gradually being restored. Customers may still experience intermittent access or degraded performance as Microsoft completes recovery and re-routes traffic through healthy nodes. We are closely monitoring the situation and will provide updates as Microsoft releases further information.

  5. resolved Oct 30, 2025, 01:48 AM UTC

    The service disruption affecting 3E, Workspace and EBH platforms has been resolved. All services have returned to normal operation. We will continue to monitor system performance

Read the full incident report →