Elite eBillingHub Outage History

Elite eBillingHub is up right now

There were 3 Elite eBillingHub outages since March 18, 2026 totaling 30h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://ebillinghub.status.elite.com

Minor April 24, 2026

Slowness Impacting EBH Validation Processing

Detected by Pingoru
Apr 24, 2026, 05:00 PM UTC
Resolved
Apr 24, 2026, 09:53 PM UTC
Duration
4h 52m
Affected: Validation API
Timeline · 8 updates
  1. investigating Apr 24, 2026, 05:00 PM UTC

    We are currently investigating reports of slowness impacting EBH validation processing, this might impact 3E integration as well. Our teams are actively working to identify the root cause and will provide updates as more information becomes available.

  2. investigating Apr 24, 2026, 05:01 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 24, 2026, 05:15 PM UTC

    We are currently experiencing performance degradation impacting the 3E to EBH validation integration. Our teams have identified that an application service component became temporarily unavailable and is in the process of recovering. We are actively monitoring the recovery and will provide further updates shortly.

  4. investigating Apr 24, 2026, 06:22 PM UTC

    We are continuing to investigate the performance degradation impacting the 3E to EBH validation integration. Our teams are actively working to restore normal performance as quickly as possible.

  5. identified Apr 24, 2026, 06:56 PM UTC

    We are currently experiencing performance degradation impacting the 3E to EBH validation integration. This is related to an ongoing issue affecting our cloud service provider in the region, where mitigation efforts are in progress. Some customers may begin to see gradual improvements; however, full recovery has not yet been confirmed. We are closely monitoring the situation and will provide further updates as more information becomes available.

  6. monitoring Apr 24, 2026, 08:11 PM UTC

    Our cloud service provider has identified the issue and is actively implementing mitigation actions. Some customers may begin to see improvements as recovery progresses; however, full resolution is still in progress. We will continue to monitor closely and provide further updates as more information becomes available.

  7. monitoring Apr 24, 2026, 08:52 PM UTC

    Mitigation efforts are ongoing, and we are seeing improvements in some areas. At the same time, we are monitoring for potential fluctuations in performance as recovery continues. Our teams remain actively engaged and we will provide further updates as more information becomes available.

  8. resolved Apr 24, 2026, 09:53 PM UTC

    The performance degradation impacting the 3E to EBH validation integration has been resolved. Service has returned to normal levels.

Read the full incident report →

Minor March 23, 2026

Incident Identified – Service Degradation

Detected by Pingoru
Mar 23, 2026, 04:13 PM UTC
Resolved
Mar 24, 2026, 06:13 PM UTC
Duration
1d 2h
Affected: Validation API
Timeline · 9 updates
  1. investigating Mar 23, 2026, 04:13 PM UTC

    We are currently experiencing a service degradation impacting system performance, including slower response times and intermittent delays. Our engineering teams are actively investigating the issue and working to restore full service as quickly as possible. We will provide updates as more information becomes available.

  2. investigating Mar 23, 2026, 05:00 PM UTC

    Update: Investigation in Progress We are still actively investigating the issue and working to determine the root cause. Our engineering teams remain engaged and focused on resolving the problem as quickly as possible. We will continue to keep you informed as we make progress.

  3. investigating Mar 23, 2026, 06:43 PM UTC

    Update: Investigation Progressing We remain actively engaged in investigating the issue and have made progress in identifying potential contributing factors. Work is ongoing to confirm the root cause and implement a resolution. We appreciate your continued patience and will provide further updates shortly.

  4. investigating Mar 23, 2026, 08:00 PM UTC

    Update – Investigation Continues We are continuing to investigate the issue and have engaged the appropriate engineering teams to support ongoing analysis. System performance is being closely monitored while we work toward identifying the root cause. We will provide the next update as soon as more information becomes available.

  5. investigating Mar 23, 2026, 10:16 PM UTC

    Update – Active Investigation We are actively investigating the issue and continuing to analyze system behavior to determine the root cause. Our teams remain engaged and are prioritizing resolution. We will share further updates as new information becomes available.

  6. investigating Mar 23, 2026, 11:49 PM UTC

    Our teams remain actively engaged in investigating the issue. We are continuing to review system logs and performance metrics to isolate the cause. We will provide another update as soon as we have additional information to share.

  7. identified Mar 24, 2026, 03:43 PM UTC

    Update – Issue Identified We have identified the source of the issue and continue to actively work through the next steps. System performance remains under close monitoring while our teams progress toward resolution. We will provide further updates as progress continues.

  8. monitoring Mar 24, 2026, 06:01 PM UTC

    Update – Fix Implemented, Monitoring A fix has been successfully implemented, and system performance has returned to expected levels. We are continuing to closely monitor the environment to ensure stability. We will provide a final update once monitoring is complete.

  9. resolved Mar 24, 2026, 06:13 PM UTC

    Service Restored The issue has been fully resolved, and system performance has returned to normal levels. We will continue to monitor the environment as part of standard operations. Thank you for your patience.

Read the full incident report →

Notice March 18, 2026

EBH Intermittent Slowness

Detected by Pingoru
Mar 18, 2026, 11:27 PM UTC
Resolved
Mar 18, 2026, 11:27 PM UTC
Duration
—
Affected: Submission APIValidation APIClient API
Timeline · 1 update
  1. resolved Mar 18, 2026, 11:27 PM UTC

    Yesterday, at 16:41 UTC, we experienced degraded performance impacting invoice validation, search, and page load times. The issue was caused by long-running database processes driving high CPU usage. The issue was resolved at 18:07 UTC, and system performance was returned to normal on the same day. We will continue to monitor and investigate the root cause and action to avoid the issue from happening.

Read the full incident report →

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