Elite eBillingHub Outage History
Elite eBillingHub is up right nowPingoru has recorded 41 incidents for Elite eBillingHub: 20 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 6 of 720 (1%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 4 of 559 (1%) |
Incidents, newest first
Major October 8, 2026 Workspace - Partial outage/degraded performance 3h 41m
Started Oct 08, 2026, 01:46 PM UTC· resolved Oct 08, 2026, 05:28 PM UTC
- investigating Oct 08, 2026, 01:46 PM UTC
We are currently investigating an issue affecting 3E Workspace and ETL services. Current status: Investigating. Current impact: Partial Outage. Impacted components: - 3E Workspace and ETL Customer impact summary: - Customers may experience intermittent failures or limited access in the affected services. Next update: - We will provide another update as soon as more information is available
- monitoring Oct 08, 2026, 03:50 PM UTC
A fix for the Workspace and ETL issues has been implemented, and we are continuing to monitor.
- resolved Oct 08, 2026, 05:28 PM UTC
The issue affecting 3E Workspace and ETL has been resolved
Major July 27, 2026 [CAN] [LIVE] Operational - Resolved Service Incident 2h 48m
Started Jul 27, 2026, 04:13 PM UTC· resolved Jul 27, 2026, 07:01 PM UTC
- investigating Jul 27, 2026, 04:13 PM UTC
We are currently investigating an issue affecting 3E Cloud LIVE services for CAN. This does not impact PREVIEW and IMPLEMENTATION. Current status: Investigating. Current impact: Partial Outage. Impacted components: 1 component(s). - 3E CORE Customer impact summary: - Users may not be able to access 3E applications Next update: - We will provide another update as soon as more information is available.
- resolved Jul 27, 2026, 07:01 PM UTC
The issue affecting 3E Cloud LIVE services for CAN has been resolved. This does not impact PREVIEW and IMPLEMENTATION. Current status: Resolved. Current impact: Operational. Impacted components: 1 component(s). - 3E CORE Customer impact summary: - Services are operational Final update: - No further updates are expected unless conditions change.
Notice July 8, 2026 [US] 3E instances are inaccessible 11m
Started Jul 08, 2026, 01:12 PM UTC· resolved Jul 08, 2026, 01:23 PM UTC
- identified Jul 08, 2026, 01:12 PM UTC
We are investigating an issue impacting access to 3E in the US region. Updates to follow.
- resolved Jul 08, 2026, 01:23 PM UTC
This incident has been resolved.
Major May 15, 2026 [LIVE] Partial Outage - Investigating Service Incident 1h 13m
Started May 15, 2026, 06:42 PM UTC· resolved May 15, 2026, 07:56 PM UTC
- investigating May 15, 2026, 06:42 PM UTC
We are currently investigating an issue affecting 3E Cloud LIVE services. Current status: Investigating. Current impact: Partial Outage. Impacted components: - 3E Proforma Customer impact summary: - Customers may experience intermittent failures or limited access in the affected services. Next update: - We will provide another update as soon as more information is available.
- resolved May 15, 2026, 07:56 PM UTC
The issue impacting some customers using 3E Proforma has been resolved. Our teams implemented corrective actions to restore normal functionality, and services are now operating as expected. We will continue to monitor the environment to ensure ongoing stability.
Notice April 29, 2026 Intermittent slowness and bad gateway errors 1h 32m
Started Apr 29, 2026, 10:31 AM UTC· resolved Apr 29, 2026, 12:03 PM UTC
- identified Apr 29, 2026, 10:31 AM UTC
We’re aware of an issue causing intermittent slowness and bad gateway errors for some users. Impact may include slower response times, timeouts, or delayed processing in the application. Our teams are actively investigating and working to restore normal performance.
- monitoring Apr 29, 2026, 11:09 AM UTC
We have identified the issue and closely monitoring.
- monitoring Apr 29, 2026, 11:11 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 29, 2026, 12:03 PM UTC
The performance degradation and bad gateway errors impacting 3E have been resolved. Service has returned to normal levels
Minor April 24, 2026 Intermittent Slowness – 3E and EBH Validation 4h 38m
Started Apr 24, 2026, 05:14 PM UTC· resolved Apr 24, 2026, 09:52 PM UTC
- investigating Apr 24, 2026, 05:14 PM UTC
We are currently investigating reports of performance degradation impacting the integration between 3E and EBH validation processing. Our teams are actively working to identify the root cause and will provide updates as more information becomes available.
- investigating Apr 24, 2026, 05:15 PM UTC
We are currently experiencing performance degradation impacting the 3E to EBH validation integration. Our teams have identified that an application service component became temporarily unavailable and is in the process of recovering. We are actively monitoring the recovery and will provide further updates shortly.
- identified Apr 24, 2026, 05:16 PM UTC
We are currently experiencing performance degradation impacting the 3E to EBH validation integration. Our teams have identified that an application service component became temporarily unavailable and is in the process of recovering. We are actively monitoring the recovery and will provide further updates shortly.
- investigating Apr 24, 2026, 06:22 PM UTC
We are continuing to investigate the performance degradation impacting the 3E to EBH validation integration. Our teams are actively working to restore normal performance as quickly as possible.
- identified Apr 24, 2026, 06:57 PM UTC
We are currently experiencing performance degradation impacting the 3E to EBH validation integration. This is related to an ongoing issue affecting our cloud service provider in the region, where mitigation efforts are in progress. Some customers may begin to see gradual improvements; however, full recovery has not yet been confirmed. We are closely monitoring the situation and will provide further updates as more information becomes available.
- monitoring Apr 24, 2026, 08:10 PM UTC
Our cloud service provider has identified the issue and is actively implementing mitigation actions. Some customers may begin to see improvements as recovery progresses; however, full resolution is still in progress. We will continue to monitor closely and provide further updates as more information becomes available.
- monitoring Apr 24, 2026, 08:52 PM UTC
Mitigation efforts are ongoing, and we are seeing improvements in some areas. At the same time, we are monitoring for potential fluctuations in performance as recovery continues. Our teams remain actively engaged and we will provide further updates as more information becomes available.
- resolved Apr 24, 2026, 09:52 PM UTC
The performance degradation impacting the 3E to EBH validation integration has been resolved. Service has returned to normal levels.
Minor April 24, 2026 Slowness Impacting EBH Validation Processing 4h 52m Validation API
Started Apr 24, 2026, 05:00 PM UTC· resolved Apr 24, 2026, 09:53 PM UTC
- investigating Apr 24, 2026, 05:00 PM UTC
We are currently investigating reports of slowness impacting EBH validation processing, this might impact 3E integration as well. Our teams are actively working to identify the root cause and will provide updates as more information becomes available.
- investigating Apr 24, 2026, 05:01 PM UTC
We are continuing to investigate this issue.
- identified Apr 24, 2026, 05:15 PM UTC
We are currently experiencing performance degradation impacting the 3E to EBH validation integration. Our teams have identified that an application service component became temporarily unavailable and is in the process of recovering. We are actively monitoring the recovery and will provide further updates shortly.
- investigating Apr 24, 2026, 06:22 PM UTC
We are continuing to investigate the performance degradation impacting the 3E to EBH validation integration. Our teams are actively working to restore normal performance as quickly as possible.
- identified Apr 24, 2026, 06:56 PM UTC
We are currently experiencing performance degradation impacting the 3E to EBH validation integration. This is related to an ongoing issue affecting our cloud service provider in the region, where mitigation efforts are in progress. Some customers may begin to see gradual improvements; however, full recovery has not yet been confirmed. We are closely monitoring the situation and will provide further updates as more information becomes available.
- monitoring Apr 24, 2026, 08:11 PM UTC
Our cloud service provider has identified the issue and is actively implementing mitigation actions. Some customers may begin to see improvements as recovery progresses; however, full resolution is still in progress. We will continue to monitor closely and provide further updates as more information becomes available.
- monitoring Apr 24, 2026, 08:52 PM UTC
Mitigation efforts are ongoing, and we are seeing improvements in some areas. At the same time, we are monitoring for potential fluctuations in performance as recovery continues. Our teams remain actively engaged and we will provide further updates as more information becomes available.
- resolved Apr 24, 2026, 09:53 PM UTC
The performance degradation impacting the 3E to EBH validation integration has been resolved. Service has returned to normal levels.
Minor March 23, 2026 Incident Identified – Service Degradation 1d 2h Validation API
Started Mar 23, 2026, 04:13 PM UTC· resolved Mar 24, 2026, 06:13 PM UTC
- investigating Mar 23, 2026, 04:13 PM UTC
We are currently experiencing a service degradation impacting system performance, including slower response times and intermittent delays. Our engineering teams are actively investigating the issue and working to restore full service as quickly as possible. We will provide updates as more information becomes available.
- investigating Mar 23, 2026, 05:00 PM UTC
Update: Investigation in Progress We are still actively investigating the issue and working to determine the root cause. Our engineering teams remain engaged and focused on resolving the problem as quickly as possible. We will continue to keep you informed as we make progress.
- investigating Mar 23, 2026, 06:43 PM UTC
Update: Investigation Progressing We remain actively engaged in investigating the issue and have made progress in identifying potential contributing factors. Work is ongoing to confirm the root cause and implement a resolution. We appreciate your continued patience and will provide further updates shortly.
- investigating Mar 23, 2026, 08:00 PM UTC
Update – Investigation Continues We are continuing to investigate the issue and have engaged the appropriate engineering teams to support ongoing analysis. System performance is being closely monitored while we work toward identifying the root cause. We will provide the next update as soon as more information becomes available.
- investigating Mar 23, 2026, 10:16 PM UTC
Update – Active Investigation We are actively investigating the issue and continuing to analyze system behavior to determine the root cause. Our teams remain engaged and are prioritizing resolution. We will share further updates as new information becomes available.
- investigating Mar 23, 2026, 11:49 PM UTC
Our teams remain actively engaged in investigating the issue. We are continuing to review system logs and performance metrics to isolate the cause. We will provide another update as soon as we have additional information to share.
- identified Mar 24, 2026, 03:43 PM UTC
Update – Issue Identified We have identified the source of the issue and continue to actively work through the next steps. System performance remains under close monitoring while our teams progress toward resolution. We will provide further updates as progress continues.
- monitoring Mar 24, 2026, 06:01 PM UTC
Update – Fix Implemented, Monitoring A fix has been successfully implemented, and system performance has returned to expected levels. We are continuing to closely monitor the environment to ensure stability. We will provide a final update once monitoring is complete.
- resolved Mar 24, 2026, 06:13 PM UTC
Service Restored The issue has been fully resolved, and system performance has returned to normal levels. We will continue to monitor the environment as part of standard operations. Thank you for your patience.
Notice March 18, 2026 EBH Intermittent Slowness 1h 26m Submission API, Validation API, Client API
Started Mar 18, 2026, 04:41 PM UTC· resolved Mar 18, 2026, 06:07 PM UTC
- resolved Mar 18, 2026, 11:27 PM UTC
Yesterday, at 16:41 UTC, we experienced degraded performance impacting invoice validation, search, and page load times. The issue was caused by long-running database processes driving high CPU usage. The issue was resolved at 18:07 UTC, and system performance was returned to normal on the same day. We will continue to monitor and investigate the root cause and action to avoid the issue from happening.
Minor March 2, 2026 3E - Partial Outage/Degraded Performance 1h 5m
Started Mar 02, 2026, 01:59 PM UTC· resolved Mar 02, 2026, 03:04 PM UTC
- investigating Mar 02, 2026, 01:59 PM UTC
We are currently investigating an issue that is impacting some customers. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.
- identified Mar 02, 2026, 02:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 02, 2026, 02:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 02, 2026, 03:04 PM UTC
This incident has been resolved.
Minor February 2, 2026 Intermittent Slowness – 3E and EBH 1h 10m Validation API
Started Feb 02, 2026, 07:18 PM UTC· resolved Feb 02, 2026, 08:28 PM UTC
- identified Feb 02, 2026, 07:18 PM UTC
We’re aware of an issue causing intermittent slowness for some users. Impact may include slower response times, timeouts, or delayed processing in the application. Our teams are actively investigating and working to restore normal performance.
- resolved Feb 02, 2026, 08:28 PM UTC
Message for status page: The intermittent slowness has been resolved, and service performance has returned to normal levels. We will continue to monitor the environment to ensure stability. Thank you for your patience.
Minor January 13, 2026 Intermittent Slowness – 3E NA 5h 46m
Started Jan 13, 2026, 04:59 PM UTC· resolved Jan 13, 2026, 10:45 PM UTC
- investigating Jan 13, 2026, 04:59 PM UTC
We are investigating reports of intermittent slowness affecting some 3E users. The service remains available, and our teams are actively monitoring performance and working to identify the cause. Further updates will be shared as needed.
- resolved Jan 13, 2026, 10:45 PM UTC
The intermittent slowness affecting some 3E users has been resolved. Performance has returned to normal, and we continue to monitor the environment to ensure stability. Thank you for your patience.
Major January 9, 2026 3E and integrated products are not accessible 1h 29m
Started Jan 09, 2026, 08:51 PM UTC· resolved Jan 09, 2026, 10:20 PM UTC
- investigating Jan 09, 2026, 08:51 PM UTC
We are currently investigating an issue that is impacting some customers in the US. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.
- investigating Jan 09, 2026, 10:01 PM UTC
We are continuing to investigate this issue.
- investigating Jan 09, 2026, 10:02 PM UTC
We are continuing to investigate this issue.
- resolved Jan 09, 2026, 10:20 PM UTC
Service has been fully restored. The issue was related to an external service provider dependency. We are monitoring closely and no further impact is expected.
Minor December 30, 2025 3E Intermittent Performance Degradation 5h 19m
Started Dec 30, 2025, 06:36 PM UTC· resolved Dec 30, 2025, 11:55 PM UTC
- investigating Dec 30, 2025, 06:36 PM UTC
We are currently investigating reports of intermittent performance degradation affecting a subset of users. Our teams are actively analyzing the issue and will provide updates as more information becomes available.
- monitoring Dec 30, 2025, 07:04 PM UTC
Mitigation actions have been applied and service performance is stabilizing. We are actively monitoring the platform to ensure continued recovery and will provide an update if conditions change.
- resolved Dec 30, 2025, 11:55 PM UTC
This incident has been resolved.
Notice November 3, 2025 [US] 3E and integrated products are not accessible 1h 10m
Started Nov 03, 2025, 11:28 AM UTC· resolved Nov 03, 2025, 12:38 PM UTC
- investigating Nov 03, 2025, 11:28 AM UTC
We are currently investigating an issue that is impacting some customers in the US. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.
- monitoring Nov 03, 2025, 11:41 AM UTC
We detected an intermittent Azure Infrastructure issue while accessing remote file storage. We are not seeing any issue right now.
- monitoring Nov 03, 2025, 11:42 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 03, 2025, 12:38 PM UTC
The incident is resolved. We are waiting for an RCA from Microsoft.
Critical October 29, 2025 EBH - Major outage/degraded performance 9h 12m User Interface, Submission API, Legal Tracker, Validation API and 23 more
Started Oct 29, 2025, 04:36 PM UTC· resolved Oct 30, 2025, 01:48 AM UTC
- investigating Oct 29, 2025, 04:36 PM UTC
We are seeing recovery across multiple 3E and EBH components, and services are gradually coming back online. Some customers may still experience intermittent access or degraded performance as systems continue to stabilize. This incident remains linked to a broader Microsoft Azure issue, and our teams are actively monitoring system health while working closely with Microsoft to ensure full restoration. Further updates will be provided as recovery progresses.
- investigating Oct 29, 2025, 08:38 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 29, 2025, 08:38 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 29, 2025, 09:48 PM UTC
Microsoft has confirmed that today’s service disruptions were caused by an Azure Front Door configuration issue. Recovery actions are in progress, and services across 3E and EBH are gradually being restored. Customers may still experience intermittent access or degraded performance as Microsoft completes recovery and re-routes traffic through healthy nodes. We are closely monitoring the situation and will provide updates as Microsoft releases further information.
- resolved Oct 30, 2025, 01:48 AM UTC
The service disruption affecting 3E, Workspace and EBH platforms has been resolved. All services have returned to normal operation. We will continue to monitor system performance
Major October 29, 2025 3E, Workspace and EBH - Partial outage/degraded performance 9h 38m
Started Oct 29, 2025, 04:05 PM UTC· resolved Oct 30, 2025, 01:44 AM UTC
- investigating Oct 29, 2025, 04:05 PM UTC
We are currently investigating reports of an issue impacting customers using 3E and EBH. Our teams are working to identify the affected resource and determine the cause. We will share updates as more information becomes available
- investigating Oct 29, 2025, 04:26 PM UTC
We are currently experiencing an issue impacting multiple components across the 3E and EBH platforms. Customers may experience degraded performance or limited access to certain services. This issue is related to an ongoing Microsoft Azure incident that is affecting our underlying infrastructure. Microsoft engineers are actively investigating, and our teams are closely monitoring the situation and working to mitigate impact. Further updates will be provided as more information becomes available.
- investigating Oct 29, 2025, 04:40 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 29, 2025, 08:39 PM UTC
We are seeing recovery across multiple 3E components, and services are gradually coming back online. Some customers may still experience intermittent access or degraded performance as systems continue to stabilize. This incident remains linked to a broader Microsoft Azure issue, and our teams are actively monitoring system health while working closely with Microsoft to ensure full restoration. Further updates will be provided as recovery progresses.
- monitoring Oct 29, 2025, 09:45 PM UTC
Microsoft has confirmed that today’s service disruptions were caused by an Azure Front Door configuration issue. Recovery actions are in progress, and services across 3E and EBH are gradually being restored. Customers may still experience intermittent access or degraded performance as Microsoft completes recovery and re-routes traffic through healthy nodes. We are closely monitoring the situation and will provide updates as Microsoft releases further information.
- resolved Oct 30, 2025, 01:44 AM UTC
The service disruption affecting 3E, Workspace and EBH platforms has been resolved. All services have returned to normal operation. We will continue to monitor system performance
Minor October 23, 2025 3E and 3E Workspace - partial outage/degraded performance 20h 17m
Started Oct 23, 2025, 06:15 PM UTC· resolved Oct 24, 2025, 02:33 PM UTC
- investigating Oct 23, 2025, 06:15 PM UTC
We are currently investigating an issue that is impacting some customers. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.
- monitoring Oct 23, 2025, 06:55 PM UTC
The issue impacting some customers has been resolved, and services are now operating normally. Our teams continue to investigate the root cause and are working on preventing recurrence. We are closely monitoring system performance and will provide an update once the investigation is complete.
- resolved Oct 24, 2025, 02:33 PM UTC
This incident has been resolved.
Minor October 9, 2025 3E services in UK, West Europe and Australia are partially impacted 6h 51m
Started Oct 09, 2025, 10:16 AM UTC· resolved Oct 09, 2025, 05:07 PM UTC
- investigating Oct 09, 2025, 10:16 AM UTC
Some of the 3E services in UK and West Europe are intermittently down. We are investigating the issue with highest priority. It could be because of Azure Front Door issue reported by Microsoft. We are working closely with them.
- investigating Oct 09, 2025, 10:20 AM UTC
We are continuing to investigate this issue.
- investigating Oct 09, 2025, 10:55 AM UTC
We are continuing to investigate this issue.
- investigating Oct 09, 2025, 12:44 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 09, 2025, 12:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 05:07 PM UTC
The intermittent service disruptions affecting 3E services in UK, West Europe and Australia have been resolved. All services are now operating normally.
Notice October 6, 2025 Users Unable to Access 3E – page load results on blank screen 4h 45m
Started Oct 06, 2025, 04:31 PM UTC· resolved Oct 06, 2025, 09:16 PM UTC
- investigating Oct 06, 2025, 04:31 PM UTC
We are aware of an issue where some users are unable to access 3E. Affected users encounter a blank screen upon attempting to connect, with no error message displayed. Initial reports indicate the issue impacts multiple customers across regions, including the US and CANADA regions. Some internal Support users are also experiencing the same behavior when accessing customer environments. Our engineering team is actively investigating and has engaged Microsoft for assistance. An active case is being assigned to their team to help identify and resolve the underlying issue. We will provide an update as soon as more information is available.
- monitoring Oct 06, 2025, 06:14 PM UTC
We have implemented a fix for this issue and are currently monitoring the results to ensure stability. If you continue to experience problems, please clear your cache by following the instructions in our help article: E-16723
- resolved Oct 06, 2025, 09:16 PM UTC
This incident has been resolved.
Critical September 15, 2025 3E Workspace 1d
Started Sep 15, 2025, 02:24 PM UTC· resolved Sep 16, 2025, 02:36 PM UTC
- investigating Sep 15, 2025, 02:24 PM UTC
We are aware of issues impacting 3E Workspace this morning. Our technical teams are actively investigating. Updates will follow as more information becomes available.
- investigating Sep 15, 2025, 02:38 PM UTC
We are continuing to investigate this issue.
- identified Sep 15, 2025, 04:14 PM UTC
Our investigation indicates the issue is with Microsoft services impacting Workspace. While Microsoft has not yet published a public status, we are in contact with their support and will share updates as they become available. Thank you for your patience as we work through this incident.
- identified Sep 15, 2025, 06:12 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 15, 2025, 07:18 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 15, 2025, 08:38 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 15, 2025, 09:22 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 15, 2025, 10:35 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 15, 2025, 10:57 PM UTC
We have identified a Microsoft-related service issue impacting Workspace. A workaround is available and your support representative will contact you with details if the issue still persists on your side. We are continuing to monitor and will share updates as available.
- resolved Sep 16, 2025, 02:36 PM UTC
The issue related to Microsoft services impacting Workspace has been resolved. Users may now return to using the default Workspace functionality as normal. The previously shared workaround is no longer required. We will continue to monitor, but no further disruption is expected. Thank you for your patience during this incident.
Minor August 25, 2025 3E Workspace - partial outage/degraded performance 2h 17m
Started Aug 25, 2025, 08:00 PM UTC· resolved Aug 25, 2025, 10:17 PM UTC
- investigating Aug 25, 2025, 08:00 PM UTC
Some customers may find that 3E Workspace application access is not available due to an issue with Microsoft’s Front Door CDN service. While the application itself remains operational, availability may be impacted. Our team is actively working with Microsoft and monitoring the situation closely to ensure a resolution. We will provide further updates as they become available. We appreciate your patience and understanding.
- resolved Aug 25, 2025, 10:17 PM UTC
Microsoft identified and remediated the issue within their CDN infrastructure. Once their service was restored, customer access to the 3E Workspace application returned to normal. All services are now fully available. We have confirmed with our monitoring that the application is functioning as expected. No further impact is anticipated. Thank you for your patience while this was addressed.
Notice February 18, 2025 [AUS] [LIVE] The scheduled maintenance for 3E 5.6.4, 3E Data Insights 4.11 upgrades has been canceled. 10h 16m
Started Feb 18, 2025, 12:09 PM UTC· resolved Feb 18, 2025, 10:26 PM UTC
- identified Feb 18, 2025, 12:09 PM UTC
The scheduled maintenance for the planned upgrades has been canceled. We are currently working on updating the maintenance schedule and will provide further details soon. Thank you for your patience and understanding.
- resolved Feb 18, 2025, 10:26 PM UTC
This incident has been resolved.
Minor January 9, 2025 Networking issues in Azure Impacting 3E and Integrations in US 4d
Started Jan 09, 2025, 03:14 PM UTC· resolved Jan 13, 2025, 03:46 PM UTC
- identified Jan 09, 2025, 03:14 PM UTC
Microsoft Azure, our cloud provider is experiencing network issues from their side in the East US2 region. They are currently working on to mitigate the network issues and keeping us posted on further updates. The current impact is that there are networking connectivity issues with various Azure services in East US2 region. This will result in intermittent connectivity issues and failures in 3E until it's fully resolved on the Azure side. We are currently working with Microsoft Azure team to help bring the platform back to healthy state.
- identified Jan 09, 2025, 03:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 13, 2025, 03:31 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 13, 2025, 03:42 PM UTC
Mitigated - Networking issues in Azure Impacting 3E and Integrations in US
- identified Jan 13, 2025, 03:44 PM UTC
Mitigated - Networking issues in Azure Impacting 3E and Integrations in US
- resolved Jan 13, 2025, 03:46 PM UTC
This incident has been resolved.
Notice December 11, 2024 Functionality 3E Templates - Printing 20m
Started Dec 11, 2024, 04:35 PM UTC· resolved Dec 11, 2024, 04:55 PM UTC
- investigating Dec 11, 2024, 04:35 PM UTC
We are experiencing technical difficulties which impacts your use of 3E Templates - Printing functionality. We are actively investigating and will continue to provide updates.
- monitoring Dec 11, 2024, 04:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 11, 2024, 04:55 PM UTC
This incident has been resolved.