Elite eBillingHub incident
3E Workspace - partial outage/degraded performance
Resolved after 2 hours 17 minutes, on August 25, 2025.
Microsoft identified and remediated the issue within their CDN infrastructure. Once their service was restored, customer access to the 3E Workspace application returned to normal. All services are now fully available. We have confirmed with our monitoring that the application is functioning as expected. No further impact is anticipated. Thank you for your patience while this was addressed.
Update timeline
- investigating Aug 25, 2025, 08:00 PM UTC
Some customers may find that 3E Workspace application access is not available due to an issue with Microsoft’s Front Door CDN service. While the application itself remains operational, availability may be impacted. Our team is actively working with Microsoft and monitoring the situation closely to ensure a resolution. We will provide further updates as they become available. We appreciate your patience and understanding.
- resolved Aug 25, 2025, 10:17 PM UTC
Microsoft identified and remediated the issue within their CDN infrastructure. Once their service was restored, customer access to the 3E Workspace application returned to normal. All services are now fully available. We have confirmed with our monitoring that the application is functioning as expected. No further impact is anticipated. Thank you for your patience while this was addressed.
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