Elite eBillingHub incident
3E services in UK, West Europe and Australia are partially impacted
Resolved after 6 hours 51 minutes, on October 9, 2025.
The intermittent service disruptions affecting 3E services in UK, West Europe and Australia have been resolved. All services are now operating normally.
Update timeline
- investigating Oct 09, 2025, 10:16 AM UTC
Some of the 3E services in UK and West Europe are intermittently down. We are investigating the issue with highest priority. It could be because of Azure Front Door issue reported by Microsoft. We are working closely with them.
- investigating Oct 09, 2025, 10:20 AM UTC
We are continuing to investigate this issue.
- investigating Oct 09, 2025, 10:55 AM UTC
We are continuing to investigate this issue.
- investigating Oct 09, 2025, 12:44 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 09, 2025, 12:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 05:07 PM UTC
The intermittent service disruptions affecting 3E services in UK, West Europe and Australia have been resolved. All services are now operating normally.
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