Elite eBillingHub incident
3E and 3E Workspace - partial outage/degraded performance
Resolved after 20 hours 17 minutes, on October 23, 2025.
The issue impacting some customers has been resolved, and services are now operating normally. Our teams continue to investigate the root cause and are working on preventing recurrence. We are closely monitoring system performance and will provide an update once the investigation is complete.
Update timeline
- investigating Oct 23, 2025, 06:15 PM UTC
We are currently investigating an issue that is impacting some customers. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.
- monitoring Oct 23, 2025, 06:55 PM UTC
The issue impacting some customers has been resolved, and services are now operating normally. Our teams continue to investigate the root cause and are working on preventing recurrence. We are closely monitoring system performance and will provide an update once the investigation is complete.
- resolved Oct 24, 2025, 02:33 PM UTC
This incident has been resolved.
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