Elite eBillingHub incident

[US] 3E and integrated products are not accessible

Resolved after 1 hour 10 minutes, on November 3, 2025.

monitoring Nov 03, 2025, 11:42 AM UTC

We are continuing to monitor for any further issues.

Started
Nov 03, 2025, 11:28 AM UTC
Resolved
Nov 03, 2025, 12:38 PM UTC
Duration
1h 10m
Detected by Pingoru
Nov 03, 2025, 11:28 AM UTC

Update timeline

  1. investigating Nov 03, 2025, 11:28 AM UTC

    We are currently investigating an issue that is impacting some customers in the US. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.

  2. monitoring Nov 03, 2025, 11:41 AM UTC

    We detected an intermittent Azure Infrastructure issue while accessing remote file storage. We are not seeing any issue right now.

  3. monitoring Nov 03, 2025, 11:42 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 03, 2025, 12:38 PM UTC

    The incident is resolved. We are waiting for an RCA from Microsoft.

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