Elite eBillingHub incident

3E Intermittent Performance Degradation

Resolved after 5 hours 19 minutes, on December 30, 2025.

monitoring Dec 30, 2025, 07:04 PM UTC

Mitigation actions have been applied and service performance is stabilizing. We are actively monitoring the platform to ensure continued recovery and will provide an update if conditions change.

Started
Dec 30, 2025, 06:36 PM UTC
Resolved
Dec 30, 2025, 11:55 PM UTC
Duration
5h 19m
Detected by Pingoru
Dec 30, 2025, 06:36 PM UTC

Update timeline

  1. investigating Dec 30, 2025, 06:36 PM UTC

    We are currently investigating reports of intermittent performance degradation affecting a subset of users. Our teams are actively analyzing the issue and will provide updates as more information becomes available.

  2. monitoring Dec 30, 2025, 07:04 PM UTC

    Mitigation actions have been applied and service performance is stabilizing. We are actively monitoring the platform to ensure continued recovery and will provide an update if conditions change.

  3. resolved Dec 30, 2025, 11:55 PM UTC

    This incident has been resolved.

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