Elite eBillingHub incident
3E and integrated products are not accessible
Resolved after 1 hour 29 minutes, on January 9, 2026.
Service has been fully restored. The issue was related to an external service provider dependency. We are monitoring closely and no further impact is expected.
Update timeline
- investigating Jan 09, 2026, 08:51 PM UTC
We are currently investigating an issue that is impacting some customers in the US. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.
- investigating Jan 09, 2026, 10:01 PM UTC
We are continuing to investigate this issue.
- investigating Jan 09, 2026, 10:02 PM UTC
We are continuing to investigate this issue.
- resolved Jan 09, 2026, 10:20 PM UTC
Service has been fully restored. The issue was related to an external service provider dependency. We are monitoring closely and no further impact is expected.
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