Elite eBillingHub incident
Intermittent slowness and bad gateway errors
Resolved after 1 hour 32 minutes, on April 29, 2026.
The performance degradation and bad gateway errors impacting 3E have been resolved. Service has returned to normal levels
Update timeline
- identified Apr 29, 2026, 10:31 AM UTC
We’re aware of an issue causing intermittent slowness and bad gateway errors for some users. Impact may include slower response times, timeouts, or delayed processing in the application. Our teams are actively investigating and working to restore normal performance.
- monitoring Apr 29, 2026, 11:09 AM UTC
We have identified the issue and closely monitoring.
- monitoring Apr 29, 2026, 11:11 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 29, 2026, 12:03 PM UTC
The performance degradation and bad gateway errors impacting 3E have been resolved. Service has returned to normal levels
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