Elevate experienced a major incident on August 11, 2026 affecting Delta and Olathe, lasting 12h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 05:22 PM UTC
The Elevate Network Operations Center (NOC) has identified a service outage affecting the Delta County area. Approximately 100 subscribers are currently without service. Preliminary reports suggest possible fiber damage. Our field crews are en route to investigate and begin repairs. Updates will be provided here as new information becomes available. We appreciate your patience as we work to restore service as quickly as possible.
- identified Aug 11, 2026, 07:33 PM UTC
Elevate Outside Plant crews have located the damaged fiber and have begun repairs. The current estimated restoration time (EOR) is 9:00 PM. We appreciate your patience and understanding as our crews work to restore service as quickly and safely as possible.
- monitoring Aug 12, 2026, 12:45 AM UTC
Repairs have been completed on the damaged fiber cable, and all impacted customers are back online at this time. We are currently monitoring to confirm complete resolution of the issue. We thank you for your patience regarding this matter.
- resolved Aug 12, 2026, 05:52 AM UTC
Services remain fully operational at this time. Thank you for your patience.