Elevate experienced a major incident on August 4, 2026 affecting Montrose and Elevate Phone and 1 more component, lasting 6h 15m. The incident has been resolved; the full update timeline is below.
Affected components
MontroseElevate PhoneElevate TV
Update timeline
- identified Aug 04, 2026, 03:18 PM UTC
The Elevate Network Operations Center (NOC) has identified a head-end equipment issue at Elevate's data center impacting subscribers in Northern Montrose. Our Network Operations Team is actively working to resolve the problem and restore services as quickly as possible. Updates will be posted here as they become available. We appreciate your patience while we work to restore full service.
- monitoring Aug 04, 2026, 05:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2026, 09:34 PM UTC
This incident has been resolved.