Resolved after 23 minutes, affecting Sandbox Pause/Resume/Create and Sandbox Pause/Resume/Create and 1 more, on September 2, 2026.
Sandbox start times and error rates have returned to normal and the incident is fully resolved.
Affected components
Update timeline
- investigating Sep 02, 2026, 11:55 PM UTC
We are currently investigating elevated error rates and increased sandbox start times. Some users may experience failed requests or slower-than-usual sandbox creation. Our team is actively working on it and we will post an update shortly.
- identified Sep 03, 2026, 12:14 AM UTC
We have identified the cause of the elevated errors and resolved the issue. An internal caching layer is under heavy load due to an unusually high volume of running sandboxes, and our infra team is working on the fix.
- resolved Sep 03, 2026, 12:18 AM UTC
Sandbox start times and error rates have returned to normal and the incident is fully resolved.
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