Elevated error rates and slower sandbox start times

Update timeline

1. identified Sep 03, 2026, 01:14 AM UTC

   We have identified the cause of the elevated error rates and increased sandbox start times. Our team is working on a fix and we will post another update shortly.

2. identified Sep 03, 2026, 01:44 AM UTC

   We are still working on a fix for the elevated error rates and increased sandbox start times. Our team is scaling capacity to reduce the impact while we work toward a full resolution. Some users may continue to see failed requests or slower sandbox creation.

3. identified Sep 03, 2026, 01:54 AM UTC

   We are still working on a fix for the elevated error rates and increased sandbox start times. A portion of sandbox creation requests are currently failing or taking longer than usual. Our team is scaling capacity to reduce the impact while we work toward a full resolution. We will post another update shortly.

4. identified Sep 03, 2026, 02:23 AM UTC

   We are still working to stabilize the affected infrastructure. API error rates have dropped and are continuing to recover. Our infrastructure team is actively working to bring all services fully back up. We will post another update shortly.

5. monitoring Sep 03, 2026, 02:32 AM UTC

   The service has recovered and API error rates are back to normal. We are keeping this incident in monitoring status to confirm full stability before we mark it resolved.

6. resolved Sep 03, 2026, 03:02 AM UTC

   This incident has been resolved. Sandbox creation and API error rates are back to normal. We apologize for the disruption.