E2B incident
Elevated error rates when creating sandboxes from snapshots
E2B experienced a minor incident on September 15, 2026 affecting Sandbox Pause/Resume/Create and Sandbox Pause/Resume/Create and 1 more component, lasting 4h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 04:53 PM UTC
Status: Investigating Some teams are experiencing elevated error rates when creating sandboxes from snapshots. Our team is investigating the root cause and will share updates as we learn more. Affected components Sandbox Pause/Resume/Create (Degraded performance)
- identified Sep 15, 2026, 05:44 PM UTC
Status: Identified Our investigation points to a compatibility issue affecting some snapshot restores. We’re validating these findings and working toward a resolution. We’ll share further updates as we learn more. Affected components Sandbox Pause/Resume/Create (Partial outage)
- identified Sep 15, 2026, 08:06 PM UTC
Status: Identified We’ve confirmed the root cause and are working to deploy a fix. We’ll share another update once the fix is in place and we’ve verified recovery. Affected components Sandbox Pause/Resume/Create (Partial outage)
- monitoring Sep 15, 2026, 09:01 PM UTC
Status: Monitoring We’ve deployed the fix, and sandbox creation from snapshots is operating normally. We’re continuing to monitor to confirm stability. Affected components Sandbox Pause/Resume/Create (Operational)
- resolved Sep 15, 2026, 09:38 PM UTC
Status: Resolved This incident has been fully resolved. We’ll publish a postmortem soon with more details on the cause and resolution. We apologize again for the disruption. Affected components Sandbox Pause/Resume/Create (Operational)