E2B Outage History

Status: Identified We’ve identified the issue and are scaling up capacity to mitigate. Affected components Sandbox Pause/Resume/Create (Partial outage)

Status: Identified Our investigation points to a compatibility issue affecting some snapshot restores. We’re validating these findings and working toward a resolution. We’ll share further updates as we learn more. Affected components Sandbox Pause/Resume/Create (Partial outage)

Status: Identified We’ve confirmed the root cause and are working to deploy a fix. We’ll share another update once the fix is in place and we’ve verified recovery. Affected components Sandbox Pause/Resume/Create (Partial outage)

Status: Identified During an internal migration operation, a subset of traffic on our US cluster started erroring. Impact peaked at ~15% error rate. Affected components Sandbox Network Traffic (Partial outage)

Status: Identified We have identified the cause of the elevated error rates and increased sandbox start times. Our team is working on a fix and we will post another update shortly. Affected components Sandbox Pause/Resume/Create (Degraded performance)

Status: Identified We are still working on a fix for the elevated error rates and increased sandbox start times. Our team is scaling capacity to reduce the impact while we work toward a full resolution. Some users may continue to see failed requests or slower sandbox creation. Affected components Sandbox Pause/Resume/Create (Degraded performance)

Status: Identified We are still working on a fix for the elevated error rates and increased sandbox start times. A portion of sandbox creation requests are currently failing or taking longer than usual. Our team is scaling capacity to reduce the impact while we work toward a full resolution. We will post another update shortly. Affected components Sandbox Pause/Resume/Create (Partial outage)

Status: Identified We are still working to stabilize the affected infrastructure. API error rates have dropped and are continuing to recover. Our infrastructure team is actively working to bring all services fully back up. We will post another update shortly. Affected components Sandbox Pause/Resume/Create (Partial outage)

Status: Identified We identified an incorrect configuration on newly started template-build infrastructure. This caused some builds to fail before execution began. We are applying a fix. Affected components Template Builds (Degraded performance)

Status: Identified We are seeing an issue affecting sandbox traffic connections in the EU region. We are working on a fix and will post an update as soon as we have more information. Affected components Sandbox Network Traffic (Partial outage) Sandbox Pause/Resume/Create (Partial outage)

Status: Identified We are currently investigating an issue affecting volume content access outside of sandboxes. Customers using our volume feature to read and write files directly (without going through a sandbox) may experience authorization errors. Our team identified a domain configuration mismatch that was introduced in a recent deployment and is working on a fix. We expect to have this resolved shortly. We apologize for any disruption this may cause. If you're experiencing issues accessing your volumes, please reach out to our support team and we'll be happy to assist. Affected components Persistent Volumes (Partial outage)

Status: Identified We’re seeing intermittent template build failures caused by an upstream outage. Any build or sandbox command that installs packages via apt may intermittently fail or time out. Retries may succeed. Upstream status: https://status.canonical.com/: https://status.canonical.com/#/ We’re monitoring and will update as it recovers. Affected components Template Builds (Degraded performance) Template Builds (Degraded performance)

Status: Identified Stripe backend looks degrading, we are investigating affected components.