Dutchie experienced a minor incident on September 1, 2026 affecting Dispensary Portal and Dutchie Plus and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 06:29 PM UTC
Status: Investigating We are currently investigating an issue affecting image and photo loading across the Dutchie platform. Some users may experience missing or slow-loading product images. Our team has identified this as stemming from a disruption with our image delivery provider, and we are actively monitoring their recovery. No data has been lost and core transaction functionality remains unaffected. We will provide updates as the situation develops. Affected components Dispensary Portal (Full outage) Dutchie Plus (Full outage) Consumer Menus (Full outage) Order Terminal (Full outage) Backoffice (Full outage) Register (Full outage)
- resolved Sep 01, 2026, 09:23 PM UTC
Status: Resolved Our image delivery provider has completed restoration of their service following an outage affecting image and photo loading across the Dutchie platform. Service is now fully operational. We appreciate your patience during this disruption and apologize for any inconvenience. Affected components Dutchie Plus (Operational) Consumer Menus (Operational) Order Terminal (Operational) Backoffice (Operational) Register (Operational) Dispensary Portal (Operational)