Dust Outage History
Dust is up right nowPingoru has recorded 50 incidents for Dust: 36 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 3 of 720 (0%) |
| May 2026 | 4 | 9 of 744 (1%) |
| June 2026 | 3 | 13 of 720 (2%) |
| July 2026 | 6 | 5 of 744 (1%) |
| August 2026 | 4 | 5 of 744 (1%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 1 | 1 of 516 (0%) |
Incidents, newest first
Major October 12, 2026 Dust API conversations and messages are slow 1h europe-west1, API, Dust Slackbot, Chrome Extension
Started Oct 12, 2026, 12:38 PM UTC· resolved Oct 12, 2026, 01:39 PM UTC
- investigating Oct 12, 2026, 12:38 PM UTC
Dust API in currently unreachable, our team is investigating this issue. Impacted features: Dust API, Slack Bots, Dust Chrome Extension
- identified Oct 12, 2026, 12:44 PM UTC
The issue with Dust API has been identified and a fix is being implemented. Impacted features: Dust API, Slack Bots, Dust Chrome Extension
- monitoring Oct 12, 2026, 01:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 12, 2026, 01:39 PM UTC
This incident has been resolved.
Major September 18, 2026 Pods and conversations inaccessible 6m Conversations, europe-west1, us-central1, Chrome Extension
Started Sep 18, 2026, 01:28 PM UTC· resolved Sep 18, 2026, 01:34 PM UTC
- investigating Sep 18, 2026, 01:28 PM UTC
Since 15:22 CET Dust is suffering a major outage leading to disripted agents executions and failures to load resources across the board (agents, conversations, pods, skills). The issue has been identified and a revert is being deployed
- resolved Sep 18, 2026, 01:34 PM UTC
This incident has been resolved.
Minor August 24, 2026 High latency on Dust 1h 29m Conversations, europe-west1
Started Aug 24, 2026, 09:47 AM UTC· resolved Aug 24, 2026, 11:16 AM UTC
- investigating Aug 24, 2026, 09:47 AM UTC
We are currently having latency issues on Dust. We are investigating actively.
- resolved Aug 24, 2026, 11:16 AM UTC
This incident has been resolved.
Minor August 11, 2026 Agent executions fail with "The model is not supported" 44m Conversations
Started Aug 11, 2026, 07:21 AM UTC· resolved Aug 11, 2026, 08:05 AM UTC
- investigating Aug 11, 2026, 07:21 AM UTC
We are currently investigating this issue.
- monitoring Aug 11, 2026, 07:40 AM UTC
A fix has been implemented and we are monitoring the situation.
- resolved Aug 11, 2026, 08:05 AM UTC
This incident has been resolved.
Minor July 29, 2026 High latency in Europe region 1h 47m Conversations, europe-west1
Started Jul 29, 2026, 02:04 PM UTC· resolved Jul 29, 2026, 03:51 PM UTC
- investigating Jul 29, 2026, 02:04 PM UTC
Interactions with the platform may be slow in Europe
- resolved Jul 29, 2026, 03:51 PM UTC
Back to normal
Notice July 24, 2026 Error when navigating Dust 4m Conversations, Dust App Platform, europe-west1, us-central1 and 1 more
Started Jul 24, 2026, 01:35 PM UTC· resolved Jul 24, 2026, 01:39 PM UTC
- identified Jul 24, 2026, 01:35 PM UTC
Some users are seeing an error message when navigating the Dust website.
- resolved Jul 24, 2026, 01:39 PM UTC
This incident has been resolved.
Minor July 22, 2026 Computer use unavailable in new conversations 5m Conversations, europe-west1
Started Jul 22, 2026, 01:49 PM UTC· resolved Jul 22, 2026, 01:54 PM UTC
- identified Jul 22, 2026, 01:49 PM UTC
New conversations are not able to use the Computer tool. We have identified the issue and a fix is being deployed. Existing conversations are not affected.
- identified Jul 22, 2026, 01:54 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 22, 2026, 01:54 PM UTC
This incident has been resolved.
Major July 16, 2026 Degraded performance of Dust platform 2h 2m Conversations, Dust App Platform, europe-west1, API and 2 more
Started Jul 16, 2026, 08:21 AM UTC· resolved Jul 16, 2026, 10:24 AM UTC
- identified Jul 16, 2026, 08:21 AM UTC
High latency on our authentication service are slowing down the whole platform. The issues has been identified and we are working on solving it.
- resolved Jul 16, 2026, 10:24 AM UTC
This incident has been resolved.
Minor July 15, 2026 Elevated Computer Errors 20m Conversations, Dust App Platform, europe-west1, API and 1 more
Started Jul 15, 2026, 01:45 PM UTC· resolved Jul 15, 2026, 02:06 PM UTC
- identified Jul 15, 2026, 02:04 PM UTC
We're experiencing an elevated level of Computer use errors and are currently looking into the issue.
- resolved Jul 15, 2026, 02:06 PM UTC
This incident has been resolved.
Notice July 9, 2026 Errors when agents read documents from connected data sources 43m Conversations
Started Jul 09, 2026, 07:28 PM UTC· resolved Jul 09, 2026, 08:11 PM UTC
- investigating Jul 09, 2026, 07:28 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 09, 2026, 07:28 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 09, 2026, 08:11 PM UTC
This incident has been resolved.
Minor June 25, 2026 Computer unavailable in new conversations 11h 51m europe-west1
Started Jun 25, 2026, 07:38 PM UTC· resolved Jun 26, 2026, 07:30 AM UTC
- identified Jun 25, 2026, 07:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 25, 2026, 07:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 26, 2026, 07:30 AM UTC
This incident has been resolved.
Notice June 22, 2026 Unable to send a message 17m
Started Jun 22, 2026, 03:30 PM UTC· resolved Jun 22, 2026, 03:47 PM UTC
- resolved Jun 22, 2026, 03:56 PM UTC
Users were unable to send a message for five minutes between 3:43pm to 3:47pm UTC. We identified the issues and the issue has been resolved.
Notice June 22, 2026 Login failures 24m europe-west1, us-central1
Started Jun 22, 2026, 02:09 PM UTC· resolved Jun 22, 2026, 02:34 PM UTC
- investigating Jun 22, 2026, 02:09 PM UTC
Some users may be unable to log in to Dust. We are investigating authentication failures caused by an upstream infrastructure issue.
- monitoring Jun 22, 2026, 02:22 PM UTC
Some users may be unable to log in to Dust. We are monitoring the issue
- resolved Jun 22, 2026, 02:34 PM UTC
This incident has been resolved.
Critical May 12, 2026 Dust API Unavailable 19m Conversations, Dust App Platform, API, Chrome Extension
Started May 12, 2026, 04:22 PM UTC· resolved May 12, 2026, 04:42 PM UTC
- identified May 12, 2026, 04:22 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 12, 2026, 04:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 07:37 AM UTC
This incident has been resolved.
Minor May 7, 2026 Elevated error rate on Google Gemini 3 models 6h 27m Conversations
Started May 07, 2026, 08:51 AM UTC· resolved May 07, 2026, 03:18 PM UTC
- monitoring May 07, 2026, 08:51 AM UTC
Google is currently experiencing degraded performance on Gemini 3 and 3.1 pro models, which is likely to impact the performance and availability of assistants using these models. You can follow the situation here: https://aistudio.google.com/status
- resolved May 07, 2026, 03:18 PM UTC
This incident has been resolved.
Notice May 6, 2026 Elevated Errors on Anthropic's Sonnet 4.6 59m Conversations, Dust App Platform, europe-west1, API and 2 more
Started May 06, 2026, 03:27 PM UTC· resolved May 06, 2026, 04:27 PM UTC
- identified May 06, 2026, 03:27 PM UTC
Anthropic is currently experiencing degraded performance on Claude Sonnet 4.6 and Opus 4.6, which is likely to impact the performance and availability of assistants using Anthropic models. You can follow the situation here: https://status.anthropic.com/
- identified May 06, 2026, 03:29 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 06, 2026, 04:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 04:27 PM UTC
This incident has been resolved.
Critical May 5, 2026 Degraded Search Performance in EU 44m europe-west1, Data Sources
Started May 05, 2026, 09:25 AM UTC· resolved May 05, 2026, 10:09 AM UTC
- investigating May 05, 2026, 09:25 AM UTC
We are currently experiencing degraded performance affecting search functionality in the EU. Users may experience slow responses or timeouts when performing searches. Our team is actively investigating and working to resolve the issue.
- investigating May 05, 2026, 09:25 AM UTC
We are continuing to investigate this issue.
- resolved May 05, 2026, 10:09 AM UTC
This incident has been resolved
Minor March 27, 2026 Latency to be expected on interactions with agents 33m Conversations, europe-west1, Dust Slackbot, Chrome Extension
Started Mar 27, 2026, 09:49 AM UTC· resolved Mar 27, 2026, 10:22 AM UTC
- monitoring Mar 27, 2026, 09:49 AM UTC
We increased the capacity to absorb the amount of requests to agents and quickly catching up. We are investigating the root cause.
- monitoring Mar 27, 2026, 09:49 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 27, 2026, 10:22 AM UTC
This incident has been resolved.
Major March 16, 2026 Dust EU Region unavailable 7h 20m
Started Mar 16, 2026, 12:00 AM UTC· resolved Mar 16, 2026, 07:20 AM UTC
- resolved Mar 17, 2026, 10:58 AM UTC
Between 00:00 UTC and 07:20 UTC today, EU users were unable to access Dust due to an expired TLS certificate. The Google-managed certificate for EU subdomains (eu.dust.tt, eu.connectors.dust.tt, eu.viz.dust.tt) failed to auto-renew. We identified the root cause, provisioned a new certificate, and all EU services are fully operational again. Connectors synchronization should not have been affected. Webhook-based triggers where lost during this timespan, as well as remote automation platform workflows (like n8n, make, or zapier).
Notice February 26, 2026 Conversations processing errors 2h 27m
Started Feb 26, 2026, 04:58 PM UTC· resolved Feb 26, 2026, 07:25 PM UTC
- investigating Feb 26, 2026, 04:58 PM UTC
We are currently experiencing intermittent issues with message processing. Some conversations may fail to send or receive responses. Our team is actively investigating.
- investigating Feb 26, 2026, 06:52 PM UTC
We are continuing to investigate this issue.
- identified Feb 26, 2026, 06:56 PM UTC
The issue has been identified and we are working on a fix.
- monitoring Feb 26, 2026, 06:58 PM UTC
A fix has been implemented and we are monitorng the results.
- monitoring Feb 26, 2026, 07:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 26, 2026, 07:25 PM UTC
We are continuing to monitor for any further issues.
Major February 17, 2026 Increased latency on Dust Platform for some users 34m Conversations, europe-west1, us-central1
Started Feb 17, 2026, 03:17 PM UTC· resolved Feb 17, 2026, 03:52 PM UTC
- investigating Feb 17, 2026, 03:17 PM UTC
We are currently investigating this issue.
- investigating Feb 17, 2026, 03:21 PM UTC
We are continuing to investigate this issue.
- identified Feb 17, 2026, 03:22 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 17, 2026, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 17, 2026, 03:52 PM UTC
This incident has been resolved.
Notice February 11, 2026 High latency on Dust Application 40m
Started Feb 11, 2026, 03:11 PM UTC· resolved Feb 11, 2026, 03:52 PM UTC
- investigating Feb 11, 2026, 03:11 PM UTC
We are currently having latency issues on the Dust application. We are investigating actively.
- identified Feb 11, 2026, 03:35 PM UTC
We have identified the issue and are currently fixing it.
- resolved Feb 11, 2026, 03:52 PM UTC
This incident has been resolved.
Notice February 11, 2026 Agent responses are slower than normal 4h 36m
Started Feb 11, 2026, 09:59 AM UTC· resolved Feb 11, 2026, 02:36 PM UTC
- investigating Feb 11, 2026, 09:59 AM UTC
Agents are taking longer than normal to respond. We are actively investigating.
- resolved Feb 11, 2026, 02:36 PM UTC
The latency spike have been mitigated. We are no longer receiving any reports of higher than normal agent response time
Minor February 10, 2026 Increased agent execution latency 34m Conversations
Started Feb 10, 2026, 04:35 PM UTC· resolved Feb 10, 2026, 05:09 PM UTC
- investigating Feb 10, 2026, 04:35 PM UTC
We are experiencing increased agent execution latency. We are investigating the issue and scaling agent loop processing workers to reduce latency.
- resolved Feb 10, 2026, 05:09 PM UTC
Incident was resolved. We are investigating root cause to prevent reproduction.
Minor February 6, 2026 Agent responses are slower than normal; 51m Conversations
Started Feb 06, 2026, 10:31 AM UTC· resolved Feb 06, 2026, 11:22 AM UTC
- investigating Feb 06, 2026, 10:31 AM UTC
Agents are taking longer than normal to respond. We are actively investigating.
- resolved Feb 06, 2026, 11:22 AM UTC
This incident has been resolved.