Dust incident

Degraded performance of Dust platform

Major Resolved View vendor source →

Dust experienced a major incident on July 16, 2026 affecting Conversations and Dust App Platform and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 08:21 AM UTC
Resolved
Jul 16, 2026, 10:24 AM UTC
Duration
2h 2m
Detected by Pingoru
Jul 16, 2026, 08:21 AM UTC

Affected components

ConversationsDust App Platformeurope-west1APIus-central1Chrome Extension

Update timeline

  1. identified Jul 16, 2026, 08:21 AM UTC

    High latency on our authentication service are slowing down the whole platform. The issues has been identified and we are working on solving it.

  2. resolved Jul 16, 2026, 10:24 AM UTC

    This incident has been resolved.